Complaint Review: pinzoo.com - L.A California

pinzoo.com sorry about the post'' i thought yall was a rippoff but i was wrong'' '''''''''' pinzoo called my today and i talked to edwin and he got everything took care of ''it was my bad.... they refunded my 44.95; and also they gave me a 44.95 precard just for my trouble'' they was nice in geting to the problem and made understand'' sorry but ill take the blame for the mistake;; ill be useing them in the future.... sorry again pinzoo.com       russ.

Dear Russell and readers,

My name is Edwin Janaslani. I am the President of pinzoo and I am writing in response to your recent post regarding the difficulty he encountered in placing your order. Firstly, I would like to apologize for any inconvenience this may have caused you.

You placed an order on June 3, 2010 at 9 PM PST. Our customer service rep contacted you via the phone numbers you had provided the following morning on June 4, 2010. You or a person claiming to be you claimed that they had never placed an order and asked to cancel the order. Your order was canceled and $44.95 was refunded to your Credit Card. It usually takes a couple of days for the funds to be placed back into your account.

I have personally attempted to contact you at the number you provided and a gentleman told me you will return shortly. I will try calling again to clarify this and reach a satisfactory outcome for you.

We have served the online community since 2002 and are one of the largest providers of telecommunications services. We have thousands of satisfied customers that make purchases from our site daily. We offer 100% money back guarantee if you are not completely satisfied with our services and have over 16,000 positive feedbacks on eBay with a 99.8% Positive rating. You can read some of our customer service testimonials by clicking on the link below:

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=pinzoo&ftab=AllFeedback

In today's online climate where customer service is being outsourced to foreign countries, we have retained our customer service department in-house and offer live support 7 days a week. We are available by phone 365 days a year and stay open through all national holidays including Christmas and New Year. We also offer Live-Chat on every one of our web pages for our members that may not have access to a telephone.

Below is a copy of our second attempt to contact you via email:

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Dear Valued Member,

First and foremost, we would like to apologize for any inconvenience you may have experienced. I do see that an order was placed on 6/3/2010 9:04:46 PM (PST) but when we called to verify the information on 6/4/2010 8:17:30 AM (PST) someone, claiming to be Russell, kept saying, repeatedly, that they never purchased anything.  Therefore, we were forced to cancel the order and release the funds back to you.



We strive to ensure the best customer service and would love to work with you to resolve this issue for you.  Please provide us with a phone number so that we can better assist you with this issue.

Sincerely,



Klodya T.
PinZoo Customer Service Manager
www.PinZoo.com
888-697-4696

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I urge you to contact us toll-free at 1-888-697-4696 and ask for Klodya. She is aware of this order and can assist you in reaching a satisfactory outcome. You can also ask for me, my name is Edwin.

Your Truly,
Edwin Janaslani.
President.