Chris
Shamokin,#2Author of original report
Sun, May 19, 2013
I am following up on this complaint that I have submitted last year. Just to assure everyone that Pioneer Pole Buildings did take ownership and fix the garage floor, even though it was ARK Enterprises that poured the floor, but ARK would do nothing about it. However, Pioneer did choose them to do the pour, since it was all in one contract. Mr. Robert Green President of Pioneer sent KR Concrete & Masonry, to assess and rip out the old floor and pour the new one. I waited almost a year to the day to post a rebuttal because I wanted to see how well we were going to hold up in our cold PA winters, I was not too worried about that though seeing how much of a difference the floor looked just on completion. I must say I was very pleased with the way pioneer finally handled the situation. Ark enterprises on the other hand, Charlie from Ark Rentals/Enterprise, never spoke two words to me on this whole situation while Robert Greene, who owns Pioneer Pole Buildings and part of Ark Enterprises cleaned up the mess Charlie created and did so with full consideration and attentiveness throughout the whole process, to our concerns and frustrations. Pioneer requested from the concrete company samples and looked at all avenues, such as excavating and prep prior to agreeing to amend the situation, I suspected they would and also can appreciate that they did. Pioneer sent a crew of their guys down to crack up and rip out the old cracking floor. Once that was completed, they came and prepped the floor for KR Concrete to pour. Kevin and his crew arrived and eager to work, I will say these are some of the best masons I have seen in a long time, they knew exactly what they were doing, and they were good at it. They were very professional and took their time to make sure everything was done properly, as one would expect when you have outside contractors working for you. Mr. Robert Greene took full ownership of the issue while Charlie Killian with Ark Rentals/ Enterprises did nothing. I would and do and have recommended Pioneer Pole building to people I have come in contact with, but I am also sure to let them know that if it is in your contract for Pioneer to pour your floor, request that it is KR Concrete that does the job and not Charlie with Ark Rental/Enterprise. This customer is one very happy customer now, and very appreciative to what Mr. Greene was able to do to fix the issue. Our floor today (one year later) looks like the day Kevin and his crew poured it, no cracks (that aren’t supposed to be there) no bellies or unevenness in the concrete where the water can pool on the floor, no crumbling in the joints where they were forced in previously by ARK, KR Concrete saw cut the joints in the floor. Bottom line here is Pioneer Pole buildings, fixed the issue that Ark Rental/Enterprises created, that says a lot for Pioneer Pole Buildings, and goes a long way in my book. Mr. Robert Greene is a business man that cares about his customers, and that very satisfying in a business such as this, because there is competition on there, but rest assured, when you deal with Pioneer you are getting the best service that a company could possibly offer, and if you aren’t I advise you to speak with Mr. Greene, because he does care!
Bob Greene
Schuylkill Haven,#3REBUTTAL Owner of company
Wed, February 06, 2013
First, Pioneer Pole Buildings was contracted to build the building, not to pour the concrete floor. Pioneer did everything it was contracted to do. Pioneer contacted the customer and was able to point out many explainations for and clairification of the facts that were misstated in this report. Pioneer worked with the customer to set up inspections of the concrete floor and in the end had the floor removed and a new floor installed. Again the issues this customer had was with the floor contractor and not with any work completed by Pioneer. In the end I feel that the customer was satisfied with the solution and the finished product. She did agree to come on here and note that Pioneer did solve the issues to her satisfaction but I understand that it was a stressful time for the customer and she is probably just happy to have it behind them.
This customer also filed a complaint with the Better Business Bureau which is a process that allows a contractor to address the issue and follows through to update the complaint to show that it was addressed and settled. This "Ripoff Report" does not even notify the contractor to allow me to provide our input, we needed to find it on the internet. Freedom of speech is a wonderful part of being an American, but this process does not do justice for all, the catch of it all is the calls and emails I recieve offering their services to have these reports removed or buried or course for a fee. So with very little merit I can come on here and discredit a business and exaggerate the facts and that company has to live with it because of the design. The BBB at least shows some merit to solving the problem, not highlighting it.
Pioneer Pole Buildings has been in business since 1998 and has constructed over 12,000 buildings since that time and have had a few issues over the years but have been 100% committed to customer satisfaction. It is a shame that we have to explain just a few out of the thousands but we understand everyone has the right to speak their mind. Just remember in the end when someone rights a wrong, let people know that also.... RKG