- Report: #1025471
Complaint Review: Pivotal Payments - Melville New York
Reported By:
Suzanne -
Falmouth, Maine, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pivotal Payments
200 Broadhollow Rd. Suite 207 Melville, 11747 New York, United States of America
Phone:
1 866 883-1494
Web:
http://www.pivotalpayments.com/
Categories:
Business Rating:
(0)
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Pivotal Payments Harassing customers Melville New York
I began my relationship with Pivotal in May of 2011. It was difficult to set up the services at first. Once I had the basics done, an account underwriter began harassing me about minor issues on my website. they didn't like the way returns were described, they didn't like the way my street address was listed, etc. There were times when they complained about one thing and later would complain again (reversing earlier directions). I encountered problems with international sales.
The transactions would kick out but the customers would not understand why their transactions wouldn't process and it wasn't clear to me either. It took several calls to learn that it was about the "foreign zip code" that caused the failed transactions. I informed the company on a few different occasions of my dissatisfaction. I stopped processing transactions through my website for a few months and then informed them I was terminating my contract after a year - this was in the summer of 2012.
They told me I would owe them for the three year contract, over 1,000.00. I told them I didn't owe and wouldn't pay. I closed the bank account and didn't hear from them again until March of 2013 when I got a bogus collection notification in the mail for 40.00. Don't use this company. Nothing good to say about them.
