- Report: #1437583
Complaint Review: Platinum TV Box - Los Angeles California
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Author Confirmed
Why?
Platinum TV Box
941 S. Vermont Ave STE 101 Los Angeles, 90006 California, United States
Web:
support.puretvbox.com
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Platinum TV Box box tv streaning device Los Angeles California
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I purchased a Platinum TV Box on March 2, 2018. I tried all of their trouble shooting tips and still the box or remote control would not work. I put in a ticket for instructions for a complete refund. After three - four e-mail requests for the refund they finally sent me instructions to send everything back to the California address and stated I would receive a refund 3 to 5 business days after they verified everything was received.
I sent it on March 23, 2018 priority mail. I took photos of everything in the box since they made a point to tell me that everythinmg must be inside. They received it on March 26, 2018, at 1:58 pm. 15 days after the ticket was responded to from Tina Lee, and 12 days after the package was received by them, I still have not received my refund. I have been sending e-mails asking for the refund, with no answers from the company or Tina Lee.
DO NOT BUY FROM THESE PEOPLE.
I will contact BBB and if i have to the authorities.
