- Report: #1311316
Complaint Review: PNC Merchant Services - Pittsburg Pennsylvania
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Author Not Confirmed
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PNC Merchant Services
*** ********** ** Pittsburg, 15222 Pennsylvania, USA
Phone:
412-762-2000
Web:
www.pnc,com/MerchantServices
Categories:
Business Rating:
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PNC Merchant Services PNC Bank PNC Merchant Services Is A Ripoff! Don't Sign A Contract With Them!! Pittsburg Pennsylvania
I signed up with PNC Merchant Services on 9/24/2014 for a simple merchant account; an account with no monthly fees. I specifically told Randi McKenna that I was not going to be processing credit card payments on a regular basics and did not want to pay a monthly fee. Now, almost two years later, PNC starts charging me $19.50 fee per month. I contact them and they informed me they sent a letter to me in February; I never received the letter and I told them. They assigned me a person Mark Blackstock, ***-***-****, to resolve the issue for me about the fee and about cancelling my merchant services account; he did absolutely nothing - they are crooks. Blackstock told me that I signed the contract and agreed to a fee, if I did not process $60,000 a year in credit cards and that I signed the contact stating, agreeing to keep the account for 3 years; I was not aware of either of these things. These are key things that Randi McKenna should have pointed out to me. I never would have agreed to processing $60,000 a year in credit card payments or to keeping the account 3 years. The figures McKenna put on my application for Visa and MC amounts, I did not give them to her; she put them there on her own. She is responsible for letting the customer know all these things but she did not tell me anything. PNC Merchant Services are a rip off and is designed to get customers sucked in for long periods, so they can make a profit. I have contacted their corporate office several times, speaking to various individuals, who blames me for not reading my contract and refuse to cancel it. As I pointed out, Randi McKenna should have told me the two very important things on the contract about the committment for 3 years and the fee that will be charged if I did not process $60,000 in credit card payments; in my case, Randi put it up to $75,000. There is no way, I would have agreed to either of those terms! PNC Merchant Services should be shut down for deceiving people!!
1 Updates & Rebuttals
PNC Did Nothing!
#2Author of original report
Thu, August 18, 2016
After all the complaints I made againist PNC Merchant Services Department, they did absolutely nothing!! They have me tired in a contract for 3 years, which ends Sept 2017, to pay them $19.50 a month for merchant services I don't even use! Buyer beware of PNC Merchant Services, they will rip you off and get away with it!! Don't do business with them at all!!
