D
east greenbush,#2Consumer Comment
Sat, February 05, 2011
I used a POD and was astounded at all the fees and the high monthly costs. $150 a month for a smallish POD?! $35 fee for not having an asphalt driveway, $49 delivery fee and a $49 pick up fee?! Are you kidding me?!
They nickle and dime you to death.
Do yourself a favor and DO NOT USE PODs!
Instead buy a $300 10' x 20' "garage in a box" from BJs or Sams club. It will last 5 years and more. Throw it away after you're done with it. You'll be far better off using this for storage.
Jennifer
Dunedin,#3Consumer Suggestion
Wed, January 17, 2007
RE: Anna of Cornelia, Georgia (12/10/2005) To Whom It May Concern: I am writing in response to a complaint viewed on your website regarding service received by PODS Enterprise, Inc. I do apologize for the delay in responding however, we are not notified by Rip-Off Report.com of the complaints when they are posted. In Anna's complaint she indicated that she was not satisfied with the service received in reporting damages to the contents of the storage container. Anna also stated that she has supporting documentation to confirm her claim. While is it unfortunate when a situation such as the one described in Anna's complaint arises, we do have options available to remedy the concerns. Per our rental agreement, our customers have the option of securing insurance for their belongings through an outside policy, self insuring, or requesting that PODS assuming liability for losses through the customer rental agreement option. If coverage had been secured, we would have been happy to assist her with reporting any damages. Regardless we would have not refused the customers request for assistance, given the opportunity to do so. Please be advised that without further customer or account information we are unable to resolve Anna's concerns. We will be more then happy to review the incident and expedite the resolution if the customer could please contact our customer service center at 1-800-776-7637. PODS Enterprises Inc. prides itself on its quality customer service. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. Sincerely, Kathy Karamitsos Director Platinum Services Legal/Risk Management
Michael
Tampa,#4UPDATE EX-employee responds
Fri, February 17, 2006
Yes that happens a lot with the Pods and customer service yes could be a problem there. I worked in the national call center as a sales rep/ csr for 6 months and it wasnt a job I want to remember. The customer service department is a total joke you cannot get a hold of accounting or pressing placement issue with the pod with ease and customers usually are mad because you got to tell them that department will get back to them about something very important.A customer never wants to here that when they have a billing, damage or a placement issue. As a csr you have to email those departments because you cant get a hold of them directly because of poor staffing practices. There is some nice people that work in the call center dont get me wrong but as far as customer service goes for the customers its not a great company and that makes it harder to do ones job as a csr agent. Also I hear they have now outsourced some sales and customer service calls to Panama to save money so that could make things ever more difficult with the language barrier if you choose to rent a Pod.