- Report: #1319403
Complaint Review: PODS - Clearwater Florida
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Author Confirmed
Why?
PODS
Clearwater, Florida, USA
Phone:
811-770-7637
Web:
www.pods.com
Categories:
Business Rating:
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PODS Portable On Demand Storage Horrible company with shady refund practices Clearwater Florida
Scheduled a POD to be delivered on the 27 of this month. Set up billing so that my initial payment would be on the 22nd. On the 20th, PODS takes payment early, and also charges me for a second installment that I was not aware would be charged yet.
I call the customer service number, and cancel the order prior to the POD being delivered, and am told that my refund will show up in 3 to 5 business days. Here I am, well past when the refund should have showed up in my account. I call to inquire about the refund, and the CSR tells me that they have not even processed my refund yet, and it will be another three to five days before I will get my refund.
I tell her that this is unacceptable, and she says something about issuing a release to my bank, which I need to give her the fax number for. I call my bank, and they inform me that the release notification only works if the payment has not posted, which of course it has. I call back, and ask to speak to a manager, and I am sent to someon'e voice mail. I am so furious right now, if I lived in Clearwater Florida, I would go ot their corporate offices and defacate right on their lawn. During business hours even.
