- Report: #5612
Complaint Review: Poolcenter.cominc. - Fairfax Virginia
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Author Not Confirmed
Why?
Poolcenter.cominc.
11325 Lee Hwy Fairfax, 22030 Virginia, U.S.A.
Phone:
703-766-5287
Web:
N/A
Categories:
Business Rating:
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Poolcenter.com pool supplies ripoff
On May 23, 2001 I placed an order with Poolcenter.com Fairfax Virginia for a solar pool cover. The ad said 3-4 weeks for delivery. On June 20, I tried calling the toll free number, this was a waste of the better part of the day.
I finally emailed the tech support and was then told it would be 5-6 weeks. On July 2nd I called. Once again I tried for an hour on the toll free number and gave up and called the regular office.
Another 33 minutes on hold and then I was told 6-8 weeks. I asked to speak to management and was refused. I then cancelled my order and asked for a credit on my credit card. I was told I would get a receipt for the credit on an immediate return email. Well it's been several hours and no email. I also asked to have management call me back. No phone call.
I would recommend anyone thinking of doing business with this company to think again.
I finally emailed the tech support and was then told it would be 5-6 weeks. On July 2nd I called. Once again I tried for an hour on the toll free number and gave up and called the regular office.
Another 33 minutes on hold and then I was told 6-8 weeks. I asked to speak to management and was refused. I then cancelled my order and asked for a credit on my credit card. I was told I would get a receipt for the credit on an immediate return email. Well it's been several hours and no email. I also asked to have management call me back. No phone call.
I would recommend anyone thinking of doing business with this company to think again.
1 Updates & Rebuttals
Robert
Fairfax,Virginia,
Product not available from manufacturer
#2REBUTTAL Owner of company
Wed, October 30, 2002
This case is simply that the product, "Space Age Solar Blanket" was not available from the manufacturer. We were unable to obtain it, and the customer was unable to wait any longer, so we credited the man back fully. 97.8% of all orders ship within 24 hours. Occasionally there are items that become unavailable, or back-ordered. In cases such as this, we simply delete the web page, and stop selling the item.
