Depot gift cards
Niagara Falls,,#2REBUTTAL Owner of company
Mon, November 12, 2012
There are several errors in this report which make me very suspicious of it's legitimacy. The first 2 are that our phone number and website are both incorrect.
The "customer" that filed the report did not identify themselves so we can't look at a specific account.
However our normal turnaround time for cards is 3 to 4 weeks, so the 1 week mentioned in the review makes little sense.
Our graphics department led by Ms. Wiseman, designs thousands of gift card orders every year. We have state of the art software and work with professional designers all year. I don't believe we have ever NOT been able to import a design.
If indeed this customer was not satisfied they certainly could have called with their complaint. We have a very aggressive policy to ensure 100% satisfaction.
As the owner of the company I am always available to handle any customer who may not be completely satisfied. There is little I can do to defend against anonymous unspecified attacks such as this.