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  • Report:  #1385065

Complaint Review: Power Digital Seller - Internet

Reported By:
LJP - Oak Park, Illinois, USA
Submitted:
Updated:

Power Digital Seller
Internet, USA
Phone:
888-224-9502
Web:
www.powerdigitalseller.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I'm rarely inspired to create an account to complain about a company, but this company deserves the extra effort.  Like another complaint I saw on this site, my experience was EXACTLY the same.  I bought a Canon point-and-shoot camera from their website and received an email confirmation with an order number.  The item on their site had an offering for a free additional package of accessories like a small camera bag, etc, which I accepted.  Nowhere on their site did they state that this camera did not come with the manufacturer-included battery!

I soon started getting emails from "Jerry" who was "personally" going to handle my order and wanted me to call to confirm the order.  This was strange, as I already had a confirmation number.  I called after 7 pm and got a message that they were closed with no option to leave a voicemail.  I replied to Jerry via email and explained that I wasn't able to reach him by phone and I had a confirmation number, so I wasn't sure what was left to confirm, but he should contact me via email with any questions.  I then received daily copies of the original email asking me to call to confirm my order and no reply to my response.  When I finally had a chance to call 6 days later during their business hours, I was told that they didn't process my order since they needed the 3 digit code on the back of my credit card (I'm sure it was entered if they asked for it, and I'm certain it was just an excuse not to fulfill my order without a phone call).  I was also told that my camera did not come with a battery and was asked which battery I wanted to purchase.  When I complained that it was not stated that the camera didn't come with a battery and that I'd never purchased a point-and-shoot camera that didn't automatically come with one, the man was very rude, point-blank told me this one didn't (as if I were silly to have assumed that it would), and said "Do you want the camera or not?"  I said I'd call back then looked online for the same camera from other companies including Canon, all of whom sold the camera with the battery.  I even called another online retailer who thought I was crazy for even asking if they sold this camera with a battery included.

When I called back Power Digital Seller to cancel my order, the guy who answered the phone asked me my order number and immediately cut me off to transfer me to someone else before even letting me speak.  I waited forever and then was disconnected.  I called back again, same problem.  And again, same problem.  When I finally was transferred to someone who answered the phone and explained I was calling about my order, he also didn't let me speak before putting me on hold then told me my camera was no longer available (like I would even consider giving this company my money at this point).  I've never delt with such an unprofessional and manipulative business that used low online prices to try to sell you a standard electronic device piecemeal.  Absolutely do not buy from this company.



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