- Report: #1344130
Complaint Review: Powersellerdigital.com - Internet
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Powersellerdigital.com
Internet, USA
Phone:
888-224-9502
Web:
powersellerdigital.com
Categories:
Business Rating:
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Powersellerdigital.com Complete Con. Buys cameras, parts out the items and sells as different packages. Internet
I placed an order on line for a Canon T6i with an 18-135mm lens. I received an email to contact Powersellerdigital to confirm the order. When I talked with "Bruce" about the order he stated that I had ordered an "international" version and it would not come with a battery or charger. If I wanted those items I would have to order a US model at a higher price.
I agreed to a US model in order to get the battery. Bruce stated that I for an even higher price, he could provide a "high capacity 5 hour battery". I again agreed.
When I received the camera, it came in a Kit box designed for a T6i body with a 18-55mm lens, and the standard battery that comes with that kit. The 18-135 lens came in a plain white box with no paperwork. I beleive it was a refurbished lens as theere was not even the Canon Warranty card.
I sent Bruce an email to discuss the issue with no response. I called and talked with "Jonathan" who stated he was the Customer Service Manager about the issue. Jonathan could not have been any more rude. He stated that he buys packaes and then breaks them abart and resales different packages to meet customer desires. These new packages are NOT ANY cost savings. I would have spent less money buyin a pre-packaged T6i with an 18-135mm lens from almost anywere, than what I ended up paying Powersellerdigital.
The "high capacity 5 hour battery" that I paid extra for is included as the standard battery in EVERY T6i package that comes with a battery...again I paid more for what I would have gotten included by default if I just orfdered it from someone else.
When I told Jonathan, the Customer Service manager that I wanted to send it all back because I was completely dissatified with their servce, he said it would be a 15% restocking fee. Of course there would be because it would mean more money for them. He told me flat out that he was making money off me and "go ahead and make your reviews".
Jonathan and Bruce, which I am positive are not their names, were extremly rude, not interested in customer satisfaction and flat out only interested in upselling. They have no concern about customer satisfaction or having a return customer... which I will never be.
I would recommend buying from ANYPLACE before buying from Powersellerdigital. They fullfilled the order, yes, but their service is an absolute and complete rip-off and will try to make as much maney from a one time customer as they can. STAY AWAY.
