- Report: #921390
Complaint Review: Precision induction cooktop - Libertyville Illinois
Reported By:
Leah -
Tulare, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Precision induction cooktop
1755 N. Butterfield Road Libertyville, 60048 Illinois, United States of America
Phone:
1-855-742-2665
Web:
Precision induction cooktop
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Precision induction cooktop On July 14th, 2012, I ordered just one Precision induction cooktop and was told I would receive the two stainless pans, two orgreenic skillets and the skewers for Fondue. I've called several time, jus Libertyville , Illinois
I ordered the Precision Induction Cooktop on July 14th of 2012, I didn't receive the two stainless pots, two skillets and the skewers that were promised with my order.
When I call I get a message saying they are too busy, and to record my message. I've done this 4 times now over the last few days. I do not get an answer, I can't find an email address to write a mssage, and I'm getting frustrated.
When I call I get a message saying they are too busy, and to record my message. I've done this 4 times now over the last few days. I do not get an answer, I can't find an email address to write a mssage, and I'm getting frustrated.
2 Updates & Rebuttals
shp01420
Woodland,California,
United States of America
You're not getting the pans...
#2UPDATE EX-employee responds
Mon, August 13, 2012
The infomercial is set up to deceive you. Those pans are not free. If you didn't pay the $69.95 EXTRA s&h for those pans then you won't be getting them.
The infomercial says you get the free pans, and you do, but later in the commercial it will say something about shipping and you can't really notice it's for the pans.
The person taking your order should have let you know there would be an additional shipping charge for the pans. THEY ARE NOT REALLY FREE!
What this means? You will pay 3 X $33.33 for the cooktops, $29.95 on shipping for the FIRST cooktop, $$39.95 s&h for the SECOND cooktop, and $69.95 s&h on the pans. You'll basically be paying $240 total IF you agreed to the pans. If you decide to return it all, the s&h is NOT refundable! You have to keep what you have or you'll lose the $139.xx you paid in s&h.
You're not going to get an answer on their customer service because they know what they're doing. You're not going to get an email from either.
Hearthware Jeremy
United States of AmericaOrder Help
#3UPDATE Employee
Fri, August 03, 2012
Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I apologize for the delay in the receipt of your complete order as well as the difficulty you encountered when trying to contact customer service. If you send an email to [email protected] with your order information, we will look into the status of your order and pass along any updates or relevant information we receive. Thank you for your patience while we continue to fulfill backorders and upgrade our phone system to better assist valued customers such as yourself.
