- Report: #416643
Complaint Review: Predicto Mobil - PridictoMobile.com - Internet
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Author Confirmed
Why?
Predicto Mobil - PridictoMobile.com
Internet, U.S.A.
Phone:
800-360-0518
Web:
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Predicto Mobil - PridictoMobile.com Unauthorized charges on cellphone bill & bogus account setup without my consent Internet
I was very shocked when I received my cell phone bill from this company who claimed that I signed up for mobile services. I was unaware because for the last month I had been ignoring text msg's & didn't think anything of it UNTIL I received my bill from my telephone service provider & noted PridictoMobile for a fee of $9.99. I called the 800-360-0518 & was a very unhappy individual.
Prior to calling the company I did a Google search & found the company. I had a text msg sent w/ my password, signed in & went to my profile. I did an alt-print screen because I didn't even have a profile set up. All the fields were blank from my name, address, telephone number, etc.
When I called the company I told them what I had discovered & will file a complaint. I told them I am almost 50 years old & have no need for that kind of CRAP like the younger generation do. The lady was very polite & nice despite the fact that I was livid. She stated that she was sending me a check for the amount of $9.99, which will take 7 to 10 business days.
Beware & check your monthly bill, if you get a strange text msg, check it out right away. Do not ignore it, which is what I did, because it will NOT go away.
Now, how does one protect your cell number? Anyone have tips? I've got three other charges on my bill & I have no idea who they are. I'm so TICKED OFF right now.....
Kailani
Indianapolis, Indiana
U.S.A.
Prior to calling the company I did a Google search & found the company. I had a text msg sent w/ my password, signed in & went to my profile. I did an alt-print screen because I didn't even have a profile set up. All the fields were blank from my name, address, telephone number, etc.
When I called the company I told them what I had discovered & will file a complaint. I told them I am almost 50 years old & have no need for that kind of CRAP like the younger generation do. The lady was very polite & nice despite the fact that I was livid. She stated that she was sending me a check for the amount of $9.99, which will take 7 to 10 business days.
Beware & check your monthly bill, if you get a strange text msg, check it out right away. Do not ignore it, which is what I did, because it will NOT go away.
Now, how does one protect your cell number? Anyone have tips? I've got three other charges on my bill & I have no idea who they are. I'm so TICKED OFF right now.....
Kailani
Indianapolis, Indiana
U.S.A.
3 Updates & Rebuttals
Customer Service
New York,New York,
U.S.A.
Customer Care Is Here To Help
#2UPDATE Employee
Mon, April 06, 2009
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone. Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support. We hope this addresses any concerns you may have; if not please contact us and we'll take care of your issues. Sincerely, Customer Service PredictoMobile
Customer Service
New York,New York,
U.S.A.
Customer Care Is Here To Help
#3UPDATE Employee
Mon, April 06, 2009
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone. Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support. We hope this addresses any concerns you may have; if not please contact us and we'll take care of your issues. Sincerely, Customer Service PredictoMobile
Customer Service
New York,New York,
U.S.A.
Customer Care Is Here To Help
#4UPDATE Employee
Mon, April 06, 2009
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone. Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support. We hope this addresses any concerns you may have; if not please contact us and we'll take care of your issues. Sincerely, Customer Service PredictoMobile
