J buelow
Langley,#2Consumer Comment
Thu, April 12, 2012
How is it that you can charge for a text message that I deleted thinking it was junk and then see on my bill that I actually get charged for this nonsense.
My prediction:
Predicto will be bankrupt soon for unsolicited billing due to the fact that you have a class action lawsuit on your hands.
Get some business morals.
Cthoemke
San Antonio,#3Consumer Comment
Sat, July 16, 2011
After recently scrutinizing my Verizon wireless bill, I too found a $9.99 charge for premium messaging on my bill, charged every month. When I inquired, Verizon said it was "Predicto with the number 654654." I recognized this as the text I have been receiving every month and deleting for as long as I can remember having the phone (about 18 months). I was never sure what predicto was, but figured it was spam and deleting it would be sufficient. I was wrong, and have paid over $180 for a service I never used nor wanted in the first place.
The Predicto employee that wrote the last rebuttal is not being completely truthful. There is no "double opt-in" that prevents inadvertant sign-ups, unless this is a new practice. The steps in which they describe for sign-up never happened for me. The only means of preventing this is to contact your wireless carrier and BLOCK premium messaging.
I cannot verify that texting "STOP" to 654654 works because I only recently did this while also blocking the service at Verizon. Though It is odd that Predicto has had so many similar complaints from consumers for so long. And also odd that Verizon has not done more to stop such a scam. Scrutinize your statements more frequently is my biggest advice.
Predicto Customer Service
New York,#4UPDATE Employee
Mon, June 20, 2011
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile