- Report: #569546
Complaint Review: Predicto.com - Internet
Reported By:
Joseph -
West Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Predicto.com
Internet, United States of America
Phone:
Web:
www.predicto.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Predicto.com charged me 9.99 a month since October 2009. I never heard of this or signed up for it. Internet
Predicto.com has charged me 9.99 a month since October 2009. I haven't ever heard of it, and never signed up for this service.
This is the second company to start illegally charging me. I am contacting T-Mobile tomorrow to find out how to stop these bogus charges.
1 Updates & Rebuttals
Predicto Customer Service
New York,New York,
United States of America
Predicto Customer Service
#2UPDATE Employee
Tue, February 16, 2010
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile
