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  • Report:  #532742

Complaint Review: Predicto.com - Internet

Reported By:
madcat - santa cruz, California, United States of America
Submitted:
Updated:

Predicto.com
Internet, United States of America
Phone:
800-36-0518
Web:
www.Predicto.com
Categories:
Tell us has your experience with this business or person been good? What's this?
I have texting thru Verizon.  I text a few friends and relatives a month.
Last couple months I started getting these texts daily or so, that started with the
words Predicto.  I never even read the stupid things, I never responded to it, cuz I didn't sign up etc. and I don't speak spanish, etc.

Put it out of my mind.  It bothered me tho.

Then when I went to pay my bill, I've had Verizon for 10 years or so, it was really high.
I called and asked why so high. He mentioned Predicto charges, so I explained to him that I never signed up. he said

"oh it's a game and you have to sign up, and it was something you saw on TV."
Then the guy tells me how to STOP the service immediately, which I I've done.

It was by texting them at 654654 and entering the word STOP.  Which I did, and I added a few more choice words.  They said sorry to see you go.  I said #$%&*!!

He also gave me an 800 360 0518 number to call: Predicto.  I did.  I am / WAS pissed.  Can you tell ?
I told them no one uses my phone but ME. They said I signed up online. I said oh no I did not.  I am the only one on my computer also.  You work for crooks. I said. FYI.  She didn't take it personally, she knew I wasn't mad at her.  I WAS PISSED, still am.

I said maybe you noticed I no speak spanish, sorry, she took it well.  She knows it's not personal.  Predicto employee told me they have offices in New Jersey and Phillipines'.
I was pissed. I NEVER SIGNED UP FOR THIS STUPID TEXTING GAME.  I have a life.

She said someone from corporate or something like that will call me tomorrow and discuss this.

I NEVER SIGNED UP.  NO ONE USES MY PHONE OR COMPUTER.  PERIOD.
The cost is I think 9.99 a month and maybe a little more.  It galls me.

I'll let you know if they get back to me and what lies they come up with.

Now Verizon has always been good to me, but I am a little upset with them.  Seems they should maybe do something about this, as it appears to be widespread.


1 Updates & Rebuttals

Predicto Customer Service

New York,
New York,
United States of America
Predicto Customer Service

#2UPDATE Employee

Thu, December 03, 2009

We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.

Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.

We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.

Sincerely,

Customer Service PredictoMobile

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