- Report: #546982
Complaint Review: Predicto.com - Internet
Reported By:
golFisher -
Lawrence, Kansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Predicto.com
Internet, United States of America
Phone:
800-360-0518
Web:
www.predicto.com
Categories:
Business Rating:
(0)
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Predicto.com Searching for a job- Got hit with a $9.99 charge for supplying info on job search site Internet
Unknown to me until I opened my T-Mobile bill did I find out that I had been a member of Predicto for about an hour. Upon calling the Predicto toll free number ((800) 360-0518) I found that I likely reacted to a pop-up while on a job search service web site. The "customer service" agent told me that the fee was $9.99 a month regardless of how long- as she put it: "1 minute, 1 hour or 1 day or 1
month, the fee is $9.99. Their would be no exceptions or deviations
from the costs associated with membership".
While thinking I was completing a form for the job search service, I was actually supplying information to Predicto. Other than to "catch" unsuspecting people, why would Predicto be associated with a job search service web site?
I'm unemployed with a mortgage payment, trying to frugally buy Christmas gifts and get ripped off by Predicto while searching for a job online. It just doesn't same right, if you ask me. I know that I was not the first and most certainly won't be the last person that unknowingly becomes a member of Predicto. At $9.99 person, it's not chump change.
On the day I became a "member", I recall receiving an unknown text and immediately researched and cancelled whatever it was I had done on line.
What a rip-off!!! Just say NO to Predicto!!
While thinking I was completing a form for the job search service, I was actually supplying information to Predicto. Other than to "catch" unsuspecting people, why would Predicto be associated with a job search service web site?
I'm unemployed with a mortgage payment, trying to frugally buy Christmas gifts and get ripped off by Predicto while searching for a job online. It just doesn't same right, if you ask me. I know that I was not the first and most certainly won't be the last person that unknowingly becomes a member of Predicto. At $9.99 person, it's not chump change.
On the day I became a "member", I recall receiving an unknown text and immediately researched and cancelled whatever it was I had done on line.
What a rip-off!!! Just say NO to Predicto!!
1 Updates & Rebuttals
Predicto Customer Service
New York,New York,
United States of America
Customer Service response
#2UPDATE Employee
Thu, January 07, 2010
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile
