- Report: #523858
Complaint Review: Predictopredictomobile Parent Co Nextweb Media Plus 9 Others - Internet
Reported By:
ScammedbyPredicto -
Omaha, Nebraska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Predictopredictomobile Parent Co Nextweb Media Plus 9 Others
Internet, United States of America
Phone:
8003600518
Web:
Predicto.com
Categories:
Business Rating:
(0)
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Predicto - predictomobile - Parent Co - Nextweb Media - Plus 9 Others Scammed by Predicto Internet
They got me for over 50.00 in charges and I didnt even know it til I checked my bill and it said 9.99 for "premium text message". I called Verizon and THEY told me who it was. After calling 1-800-360-0518 and getting a live person even at 2:30 in the morning, I was assured I would no longer be billed, what they couldnt assure me of was whether I'd get my money back. Predicto cannot predict the kind of problems they'll have if I don't get my funds returned!
1 Updates & Rebuttals
Predicto Customer Service
New York,New York,
United States of America
Customer Service
#2UPDATE Employee
Tue, November 17, 2009
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service PredictoMobile
