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  • Report:  #935122

Complaint Review: Preferred Guest Resorts - Internet

Reported By:
Unsure lady - Hamilton, , New Zealand
Submitted:
Updated:

Preferred Guest Resorts
Internet, United States of America
Phone:
Web:
www.freecruise.com
Categories:
Tell us has your experience with this business or person been good? What's this?
I was playing a game the internet and I had a popup saying I was the millionth visitor to some website.  

I had 4 minutes to respond or I would forfeit my prize of $3000 worth of travel. I was given a dazzling expose about  my holiday that Id just won. 6 days in Orlando, 4 days in Daytona, 4 days in the Bahamas - such an exciting trip. Couldnt believe my luck. By now I had asked what the catch was- they said there was none. They walked me through the website and then told me to click on a tab which then told me I had to pay $898 toward the trip. Then saw the Visa, credit card bit and had alarm bells going off. I had no idea who these people were or if they were legitimate. When I told them I dont have a credit card, but only a debit card with not enough money it it, they put me onto another person who said he was rthe director of the company. He put on an almost begging voice asking me if I could get the money. When it was clear I wasnt forth coming he said they couldnt hold the holiday over for me because if they did they "would have all these people waiting for their next pay check, waiting till they talked to their spouses....." So with that I said oh well I will have to cancel. I was cagey from the word go. I mean has anyone here been on the actual holiday and seen if its legit??? Im from New Zealand. Thank goodness I didnt have a credit card as it is so easy to get sucked into the emotion of it as they are very good with their sales pitch. I cant say  I was ripped off bcause I never gave them any money. They also wanted my physical address so they could post me the hard copy of the travel tickets etc.


1 Updates & Rebuttals

PGR Corporate Office

Winter Park,
Florida,
Preferred Guest Resorts Customer Care

#2UPDATE Employee

Wed, August 14, 2013

Ma'am,

 

We would like to begin by saying that we appreciate your initial interest in the opportunity which was presented to you. We would also like to expain exactly what has occurred in this instance.

You received access to a promotional opportunity that we wanted to fulfill for you. We do (on occasion) present opportunities similar to the one which you received, in the efforts of providing potential travelers with the opportunity to visit our properties at extremely reduced prices. Our intention was to provide you and your family/travel party with a magical vacation experience and we can assure you that it would have been fulfilled in the exact same fashion in which it was presented to you initially. Our company is very reputable, and we've been a leader in the travel industry for over 10 years time. We offer around the clock customer service, and we are staffed with professionals who are eager to assist with any questions or requests which may come about.

If you wish to discuss our vacation opportunities in the future, please feel free to give us a call anytime.

We can be reached toll free from New Zealand at 0800452868.

We thank you for your understanding in this matter, and we apologise for any confusion, or inconvenience that may have been generated by it.

 

Thank you,

 

((Preferred Guest Resorts))

 

 

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