- Report: #929026
Complaint Review: Preferred Guest Resorts - Minnetonka Minnesota
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Preferred Guest Resorts
10380 Bren Road West, Minnetonka, MN Minnetonka, 55343 Minnesota, United States of America
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SWREG, Inc Florida Dream Holiday, Calypso Cai, Preferred Guest Resorts Refused to transmit their address, lied during sales process, false descriptions. Refused money back. Minnetonka, Minnesota
I was contacted via the Internet by a sales company - supposedly in FLA, but I have since found they are part of a multi-facetted organization throughout the US - about having "won" several holidays in the US at different resorts as part of a sales promo pitch. I listened and found it interesting. Naievely, I paid about a 20% portion of the total cost via my CC.(they supposedly paid the rest). Only after did I go to check out the outfit on Rip-Off Report.
Aghast, I called back and said I wanted to "cancel" , as I am allowed by Federal Law to do, within 3 days of purchase. They passed me around, and finally some fellow said"well, I have to go listen to your verification tapes". I said "fine, but that has nothing to do with the 3 days afforded me by federal law. Please give me your address - there are no addresses available on any of their sites - in order that I send you an overnight letter to cancel my order". He refused to give it to me, AND said he wouldn't be able to verify the tapes until Monday, 2 days after the 3 day time limit.
I then attempted to contact SWREG who had "processed" the credit card, but again, they refused to give me their fax number or phone number so that I could avoid an overnight letter cost, and at this point it is too late anyway. ALL of these companies are looped together, with different names and different addresses, most likely to avoid unhappy customers and/or discourage legal intervention.
They are doing nothing at all for the reputation of the US as a clean business environment.
Aghast, I called back and said I wanted to "cancel" , as I am allowed by Federal Law to do, within 3 days of purchase. They passed me around, and finally some fellow said"well, I have to go listen to your verification tapes". I said "fine, but that has nothing to do with the 3 days afforded me by federal law. Please give me your address - there are no addresses available on any of their sites - in order that I send you an overnight letter to cancel my order". He refused to give it to me, AND said he wouldn't be able to verify the tapes until Monday, 2 days after the 3 day time limit.
I then attempted to contact SWREG who had "processed" the credit card, but again, they refused to give me their fax number or phone number so that I could avoid an overnight letter cost, and at this point it is too late anyway. ALL of these companies are looped together, with different names and different addresses, most likely to avoid unhappy customers and/or discourage legal intervention.
They are doing nothing at all for the reputation of the US as a clean business environment.
1 Updates & Rebuttals
Poptart5
United States of AmericaYeah yeah yeah
#2UPDATE Employee
Wed, August 29, 2012
we pnly have 9 reports about us out of the thousands of customers we've had in the past that's under one percent if you as me that a pretty good number you can't please ever body in the world .every company you know has a report on here. i bet your bank has more reports the we do even walmart has more the us..
