Complaint Review: Preferred Guest Resorts - Winter Park (?) Florida

I also got a refund because of my complaint.  This company is pure evil and it seems like anyone that files a complaint with the AG get's a refund right away.  It's crazy that this company is allowed to do business.  Not my problem anymore.  Thank you PAM-MuuuaaaaaaHHHHH !

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We are disappointed to hear that the true value of the promotional holiday package you purchased was not clearly understood.  Preferred Guest Resorts  provides quality holiday packages to thousands guests from around the world every year.

We have customer service agents available 24/7 to assist you with any questions you may have regarding your promotional holiday package and they can specifically breakdown how the credit you received  was able to be applied toward the destination(s) you selected in your holiday package.  

An example of one of our most popular packages allows guest to apply their $3,000 credit toward the purchase of a $3,898 holiday package that includes:  5 nights at a Walt Disney World Good Neighbor Hotel in Orlando, Florida.  3 nights in Daytona Beach, Florida.  A 1 week Alamo car rental.  A 3-night stay in the Bahamas, and a 4-night stay in Costa Rica....plus a $40 dinner gift certificate. This package is valued at over $3,898, but when you apply the $3,000 the cost is only $898 - less than $60 per day, not including the car rental and dinner certificates.

We will have one of our Quality Assurance managers contact you directly, but please know you always reach us using the list of international toll-free numbers located on the website you were given when you purchased the holiday package. 

My husband and I had vacation fiasco with a company like Preferred guest Resorts....4 yrs ago, a company called Ramada resorts did the same to us...When we got home from the vacation from hell, I started looking around and seeing all the complaints and lawsuits. I felt sick to my stomach. Somehow though through the hours of research I did, I got a link the Florida dept of Agriculture and Consumer services. I filed a report with them and honestly forgot about it. 2 weeks later, the Dept of Ag sent me a CC on a letter they had sent to Ramada with a copy of Ramada's rebuttal. I got a REFUND of $918!! The Florida dept of Ag was a life saver and maybe they can be for you also...they also have a newsletter you can sign up for to be informed about the latest scams...Good luck!!

Preferred Guest Resorts has been providing fun and affordable vacation packages to thousands of families all over the world each year for more than 20 years.  We work with some of the best companies in the world, such as Walt Disney World, Alamo, and Carnival to bring families to Central Florida and other fantastic vacation destinations.

Our customer's experience is very important to us.  We have a strong rating with BBB, are licensed in inteh State of Florida, and take reports like these very seriously.  We are looking into your account transaction and will address the situation with the sales office involved as appropriate. 

Please feel free to contact our Quality Assurance Manager, Kenneth Branch, to discuss your account directly.

Regards,

Preferred Guest Resorts Corporate Office