- Report: #1124604
Complaint Review: Preferred Guest Resorts - Winter Park Florida
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Preferred Guest Resorts
501 N. Wymore Road Winter Park, 800-432789 Florida, USA
Phone:
800-499-0828
Web:
www.bestvacationsever.com
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Preferred Guest Resorts Best Vacations Ever I paid $106 for FREE 5 night stay at Disney Resort area with hotel voucher $250 with 18 months to use it. I got nothing Winter Park Florida
I was working as a live operator selling "As Seen on TV" products and had to push the 'affinities' at the end of each purchase. We were required to read verbatim all the script for these add on sales, this one I had memorized by heart, and even printed the script, so when I talked to the folks I had the deal. I knew it said, FREE, I had read it to customers probably 500 times. This one was a phone transfer to a live agent who took the call and did the selling. I decided to be a customer and purchased a product that had one of these add on scripts for the free vacation at the famous Disney Resorts. I was switched over to Best Vacations Ever.
The first sales person I got couldn't tell that I was switched over for a promotion. She started selling me a 5 day florida vacation (accomodation only) for over $600, I balked and she gave me to the Sales Manager, and then it went down to $500, and $400, and ended up at $250. I was told I had 30 days to cancel, and I had 18 months to take the trip and even then it sounded like they were flexible, so I put it on my Visa.
A couple days went by, I didn't get anything in the mail, I didn't have any 'receipt' for this FREE vacation, so I called, and told them that I think I was scammed and that something that is FREE should be free, this time they offered me 2 disney tickets and refunded $150. So now FREE was $100. I told them to give me someting in writing, they told me it was all online, and gave me the website; bestvacationsever.com. I finally got registered and got my letter in Jan 2013, a receipt for my money and a written statement that I had the nights in Orlando, 2 park tickets and the small print which I read quickly and it seemed okay but that small print was the first time I heard anything about sitting in on a 90 presentation, I don't usually do those because I don't qualify (income, age, or certain type of credit cards)
I also found later, that the small print, stated in two different ways how long I have to use this vacation. I calculated my take it by date (18 months from purchase date). Well I called about 4 months before 18 months was up, and they said "No, you have to use it within 12 months, and complete the trip within 6 months after that". Now WHAT does that mean? And why couldn't someone just tell me the truth up front, that I had to call in and set the date within 12 months, and that I had to actually take the trip within 6 months after that?
I have to say this, if I buy something the money I gave them doesn't expire within a certain amount of time, neither should my trip. There should be Truth in Selling and Disclosure and Plain Language. I'm going to contact the State of Florida and complain about Preferred Guest Resorts, who is registered with the state of Florida as a Seller of Travel, Registration No. ST37842, for taking my money and not honoring its verbal agreements then wording the details in manner that is not Plain Language.
