- Report: #1470398
Complaint Review: Premier Cancun Vacation - Zona Hotelera Cancún, Q.Roo, México C.P.
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Premier Cancun Vacation
Blvd. Kukulcán Km 7 Zona Hotelera, 77500 Cancún, Q.Roo, México C.P., Mexico
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Premier Cancun Vacation Agents deceitfully Premier Cancun Vacations Premier cancun vacation Total ripoff, brainwashing, deceitful way Zona Hotelera Cancún, Q.Roo, México C.P.
Lady with the name Christine Tales that works for Premier Cancun vacation messages me on FB, tried to get to know me. Explains her sob story about her family. Then she starts to get personal. Explains she has a discount for family. She then states that I have to talk to her supervisor and let her know im her BF. She persuaded me to purchase two bookings. After a while she tried to get me to purchase another one stating that if they do not meet quota she will lose her job. In the end i was able to deduct and figure out they are using fake FB accounts to lure men into purchasing vacation packages by befriending men and trying to flirt and brainwash them to come to cancun when in reality they are located in a call center at Philippines. After contacting their customer service reps they have decided to refund my money but with a 40% Penalty? I want a full refund. This is not right..... To Premier Cancun Vacations - Is this how you train your agents? Very unacceptable.
2 Updates & Rebuttals
California,
United States
United States
Update - Customer Service has contacted me
#2Author of original report
Wed, January 02, 2019
Customer service has contacted me and has refunded me full. They have assured me that they will get to the bottom of this and make sure this does not happen again.
They have also apologized for the lack of communications since they are always receiveing a large volume of calls/emails. Very content with the effort they have shown me.
SteelCrimson
Fremont,California,
United States
Jim Wehrle
#3Author of original report
Fri, December 28, 2018
Jim Wehrle - You guys need to put your agents on check
