Complaint Review: Premier Health Plus - Bes Plaines Illinois

Got my bank statement in the mail, looked it over, found a charge of $16.95 by Premier Health Plus 800-313-1757CT..I didn't regonize the charge. I looked up past statements and saw that it has been taken out since Feb. I was furious.

I went to the bank and they said that they couldn't help me because I didn't catch it soon enough. It was an unauthorized charge on my debit card, every month, and the bank couldn't help me. So I called Premier Health Plus, they said my fiancee authorized it by signing up at bargain.com (foreclosure listing on houses in our area) He signed up for it, was told he would be sent paperwork and then he was to fill it out and sent it back for authorization.

Well the next day he cancelled everything, over and done with right, NO! Premier Health Plus got the debit card info and started taking money out of our checking account without even notifying us..and acting surprised when i called wanting to know why we were paying them without my authorization, all Jerrell did was try to sign me up for other offers they had at one time charges......after i told jerrell for the hundreth time that i want to cancell the account, with no cancellation charge he finally cancelled it, but I WANT MY MONEY BACK! Compass Bank obviously doesn't do anything to protect their customers for fraudulant charges, and don't really care to either.

Jenea

Gadsden, Alabama
U.S.A.

Click here to read other Rip Off Reports on Premier Health Plan MWI

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it hasbeenmore than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist youproperly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to dealwith it,take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics still worshould k. The bank can easily faxor mail toyou the Federal Regulation E dispute form.