- Report: #1425396
Complaint Review: Prescription Hope - Westerville Ohio
Reported By:
Brain Stroker -
Marion, Ohio, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Prescription Hope
Westerville, Ohio, United States
Phone:
877-296-4673
Web:
www.prescriptionhope.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Prescription Hope They billed credit card before being approved by the pharmaceutical company Westerville Ohio
Customer service representative said they would do all paper work to submit to pharmaceutical company so prescriptions could be bought for $50/month. I was told nothing would be billed until accepted and if not accepted would not be billed. Within a few days of sending all information via Prescription Hope's website I saw my credit card was billed for $50.00.
I concurrently applied to the pharmaceutical company to get the prescription for free. The application was denied.This was the same pharmaceutical company Prescription Hope was supposed to be applying. How could I be denied by the pharmaceutical company and Prescription Hope not be denied. I called and spoke with a customer service representative and was told they "know how to apply" to the pharmaceutical company to get approval. The costomer service representative also told me that they, Prescription Hope, approved my application and would seend it to the pharmaceutical company. This did not make sense. Why would an application submitted to the pharmaceutical company, from the company's website, their form, be denied but Prescription Hope guarantee their application would be approved? The pharmaceutical company and Prescription Hope both had the same information.
When asking for a refund they refused stating they had already done paper work and would be billing for a partial month for February. I told them to refund all of the money and absolutely not bill for February. They wanted to argue. They were not friendly at all. Finally getting to talk with what I was told was a supervisor, I told her I wanted my money back or I would write about my experience on social media. She said if I wrote a bad review I would not get my money back. I told her that was extortion. A few days later I checked with my bank and the credit card was credited with $50.00.
While filling out this report I tried to get their physical address and made a phone call to get it and was told they weren't allowed to give their physical address because of HIPAA. THANK-YOU Prescription Hope for hiding behind HIPAA. Prescription Hope sould be called Prescription Hopeless.
The fact they have no published physical addres on their website should be a RED FLAG. The fact they are argumentative when asked ligetimate questions is a RED FLAG. Businesses that function like this have no business being in business.
