Complaint Review: Priceline Moving and Storage - N MIAMI

This site doesn't allow more info in its forms, but the moving company, Priceline Moving and Storage, is actually just a cheap broker and hides themselves via the use of many addresses and virtual phone numbers. They use different company names, they operate other "moving companies", they engage in fraudulent business practices, they use bait-and-switch chemes to extort money from people, and they will threaten holding your goods hostage if they don't get their money.

The "owners", Ciara Dixon and Chris Dixon, have had many years of complaints from all of their entities. Despite various sites advertising them as being in business for 10 years or 12 years (depending on the site), they appear to have been running these businesses for less than 5 years, and they've had complaints for all the years of operation.

They've also been the subject of a fairly recent Atlanta TV news investigation when a couple reported what happened to them, which was typical of many customers: significant price gouging upon delivery where they triple the cost and threaten non-delivery of goods.

In our case, they gave us a non-binding "binding" quote. (That should have been a red flag right there.) At the end of the pickup, they tripled the price. Half of our stuff was already taken so I had little ability to argue. Also, the pickup company, Supreme Moving and Storage (which shadily shrugged off my questions about the different company names) also wanted to negotiate the price on paper versus the actual payment in order to put more money in his pocket. I never received an inventory list even though they were tagging everything.

In regards to the pickup, lots of horrendous detail, but I'll summarize it here:

1) The moving company showed up hours late in the afternoon with a rental truck that was too small.

2) They claimed they had a trailer to haul more but it was "broken".

3) They literally hired a guy off the street, right in front of me!! (I didn't realize that's what happened until about 3 hours later.)

4) They didn't order another truck to complete the move the same day and they only had three guys for a 5 man move, and one left after about 5 hours and never came back.

5) They came back the second day over 7 hours late at around 6pm with more than 50% of the move still to go, and only the driver and the off-the-street guy where there!

6) Hours into the move, we had paid for cleaners to come in but they couldn't do their job.

7) These guys ran out of blankets and plastic wrap.

8) By midnight, I had to help move stuff because we needed to be out in the morning!!

9) The pickup wasn't completed until 7am and we still had to clean the place!!!

10) The final bill I was handed by the driver was more than triple the original quote!!! They cut it down to over $9000. Then the driver started negotiating the price on paper versus the actual payment in order to put more money in his pocket. Unbelievable!!

The delivery was just as bad:

1) We gave 25 days notice of our move in date to Priceline Moving and Storage.

2) The deliver truck arrived 10 days late, in the afternoon.

3) A day before the delivery, Priceline Moving (David) insisted that we had to pay another $3100 even though I paid the full moving price up front according to their documents.

4) Before the driver arrived, he said that I owed $3100. It was finally worked out that I didn't owe any extra.

4) On the plus side, there were 6 guys.

5) They wouldn't allow me to touch anything as they were unloading it because, the guy who claimed to be the supervisor said, they had to check things off of the inventory list.

6) 5 hours later, it turns out that there was no inventory list and they were not chekcing anything and they claimed they had no idea if anything was missing.

7) Boxes came outcrushed.

8) They tried to move some stuff around to hide that it was damaged. Some stuff was destroyed.

9) A few hours in, we were finding stuff missing, including some very large items. In all we ended up finding at least 80 items missing.

10) These guys were not assembling stuff, but that is what we paid for. They also lost hardware so could not assmeble some things.

11) It's possible that the contracted driver, also not affiliated with Priceline Moving, could have simply left some of our stuff out in order to get another paid load on his truck. (He had three loads. He gets paid for each load. The third load at that back would not have fit had the rest of our stuff been packed in the truck.)

All in all, we've lost thousands of dollars worth of stuff, they appear to not have insurance, they damaged many items, we have no bikes for our kids, all of years worth of unique Christmas ornaments made by our kids are lost, all Christmas decorations are lost, none of our Halloween stuff made it, some expensive furniture is incomplete, my special computer workbench is missing, our brand new outdoor grill is gone, pots and pans are all missing,... The list goes on and on and on.

They cost us more money in cleaning costs, more money in temporary housing costs, and more money than any other moving company that we got quotes from.

I'm not sure if the Dixon family is together or working separately, but they both need to be in jail for fraud.

The sad thing is that, likely, they will simply get to continue to operate as long as they don't mess with the wrong person or company.