RF_X-pcln
West Jefferson,#2UPDATE EX-employee responds
Wed, October 27, 2010
When doing a "Name Your Own Price" offer for a rental car, customers are asked to enter the location where they will pick up/drop off the car, class of car, dates and times, and the amount they would like to offer. Based on the location and duration of the reservation, Priceline looks for a rental partner willing to accept your offer price.
The last step customers have to go through to book on Priceline is the contract page, asking them to review their selections (pick up/drop off dates/times, location, driver name, and class of vehicle) and the terms and conditions of the offer. If everything is correct, and the customer agrees to the terms they are asked to enter their initials.
The terms and conditions specify that the reservation cant be changed or cancelled, and no refunds are allowed, EVEN IF YOU DONT PICK UP THE CAR AT ALL!
If you dont agree to those conditions, then dont put in your initials! Complaining about the terms of the contract after you have already agreed is not going to get you anywhere, especially after you have already used some or all of the services you contracted for.