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  • Report:  #1376069

Complaint Review: Priceline - Internet

Reported By:
RIppedoffcustomer - St. Paul, Minnesota, USA
Submitted:
Updated:

Priceline
Internet, USA
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

On 5/17/17 I booked a night's lodging at Comfort Inn West in Duluth MN through Priceline. It was my first (and last) experience with either of these companies. My wife and I needed to meet our realtor in Ely MN the next day and she had to work until 4 pm, so we needed a halfway place to spend the night.

Priceline won't reveal locations to you until after you book with them. I needed to stay on a route so we could make the appoint after an additional drive the next day of several hours. So, I erred and booked three bookings on what I had thought was our route, only to call Priceline and beg them to cancel, which they did for two of them, as they told me.

The third they refused, invoking some obscure cancellation policy that didn't apply to the other two bookings, I guess. So, I have heard that I was a no-show (of course, I was at yet a different booking that was on the route), they had held the room open and turned away business ( though they refused to supply the names of the people they had turned away, an obviously ridiculous statement on their part).

Bottom line? I'm out $74.96. Priceline sucks, as does Comfort Inn. Never again.



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