Not
Seattle,#2Consumer Suggestion
Tue, November 06, 2007
Contact Alaska Airlines Customer Care Line and tell them your story. They will research and try to resolve the issue for you. Alaska Airlines: 1-800-654-5669 8:00 a.m. - 6:00 p.m. (PT), Monday-Friday or go to: http://www.alaskaair.com/as/www2/help/contacts/HelpCustomerRel.asp
Geoffrey
Big Lake,#3Consumer Suggestion
Tue, November 06, 2007
If I am traveling by air or any mode of ticketed transportation, I always check in 24 hours before any flight or departure. I talk to a real person and make sure that I and al who are traveling are ticketed, the seats and the route are correct. Then on the day of departure I call again a few hours before I show up, this assures them I am coming, due to security hold up Alaska was calling us on the loud speaker system and security was doing a double security check, Alaska held that plane 5 minutes past door close time, just for us to make it. Almost unheard of any more. The fact that Alaska caught the mistake in Portland was your break. Usually on cruise fly trips it's booked through an agent. Even more reason to have paperwork in hand, even if it costs $10.00 bucks. It was not Alaska who messed up, it was the cruise agent who put this trip together. To show up with 13 people and no paperwork, is asking for trouble. However it sounds like Alaska did their part and probably the cruise agent did not come through with the refund. This goes on the cruise agent, notoriously bad at following through once the sale is made. Alaska, they got your husband on, yes it cost money, which you got half back, sounds like the cruise agent needs to be named, not blame the airline that made sure your husband got on. They could have said sorry we are full and your cruisin and your husband is land bound bumming out. Especially on a trip of this, with lots of people, the cruise seller, after all that is the main point , to cruise to Alaska, will very often leave a glitch as the airlines and cruise companies have cut commissions so low that it's very hard to stay in business as a travel agent, so the unscrupulous ones often will pull a trick like this, especially on someone elderly buying for 13 people that he has no contact with. Always check and double check, all reservations. It's a different world in the travel business now. You have to protect yourself these days. Geoffrey
Geoffrey
Big Lake,#4Consumer Suggestion
Tue, November 06, 2007
If I am traveling by air or any mode of ticketed transportation, I always check in 24 hours before any flight or departure. I talk to a real person and make sure that I and al who are traveling are ticketed, the seats and the route are correct. Then on the day of departure I call again a few hours before I show up, this assures them I am coming, due to security hold up Alaska was calling us on the loud speaker system and security was doing a double security check, Alaska held that plane 5 minutes past door close time, just for us to make it. Almost unheard of any more. The fact that Alaska caught the mistake in Portland was your break. Usually on cruise fly trips it's booked through an agent. Even more reason to have paperwork in hand, even if it costs $10.00 bucks. It was not Alaska who messed up, it was the cruise agent who put this trip together. To show up with 13 people and no paperwork, is asking for trouble. However it sounds like Alaska did their part and probably the cruise agent did not come through with the refund. This goes on the cruise agent, notoriously bad at following through once the sale is made. Alaska, they got your husband on, yes it cost money, which you got half back, sounds like the cruise agent needs to be named, not blame the airline that made sure your husband got on. They could have said sorry we are full and your cruisin and your husband is land bound bumming out. Especially on a trip of this, with lots of people, the cruise seller, after all that is the main point , to cruise to Alaska, will very often leave a glitch as the airlines and cruise companies have cut commissions so low that it's very hard to stay in business as a travel agent, so the unscrupulous ones often will pull a trick like this, especially on someone elderly buying for 13 people that he has no contact with. Always check and double check, all reservations. It's a different world in the travel business now. You have to protect yourself these days. Geoffrey
Geoffrey
Big Lake,#5Consumer Suggestion
Tue, November 06, 2007
If I am traveling by air or any mode of ticketed transportation, I always check in 24 hours before any flight or departure. I talk to a real person and make sure that I and al who are traveling are ticketed, the seats and the route are correct. Then on the day of departure I call again a few hours before I show up, this assures them I am coming, due to security hold up Alaska was calling us on the loud speaker system and security was doing a double security check, Alaska held that plane 5 minutes past door close time, just for us to make it. Almost unheard of any more. The fact that Alaska caught the mistake in Portland was your break. Usually on cruise fly trips it's booked through an agent. Even more reason to have paperwork in hand, even if it costs $10.00 bucks. It was not Alaska who messed up, it was the cruise agent who put this trip together. To show up with 13 people and no paperwork, is asking for trouble. However it sounds like Alaska did their part and probably the cruise agent did not come through with the refund. This goes on the cruise agent, notoriously bad at following through once the sale is made. Alaska, they got your husband on, yes it cost money, which you got half back, sounds like the cruise agent needs to be named, not blame the airline that made sure your husband got on. They could have said sorry we are full and your cruisin and your husband is land bound bumming out. Especially on a trip of this, with lots of people, the cruise seller, after all that is the main point , to cruise to Alaska, will very often leave a glitch as the airlines and cruise companies have cut commissions so low that it's very hard to stay in business as a travel agent, so the unscrupulous ones often will pull a trick like this, especially on someone elderly buying for 13 people that he has no contact with. Always check and double check, all reservations. It's a different world in the travel business now. You have to protect yourself these days. Geoffrey
Geoffrey
Big Lake,#6Consumer Suggestion
Tue, November 06, 2007
If I am traveling by air or any mode of ticketed transportation, I always check in 24 hours before any flight or departure. I talk to a real person and make sure that I and al who are traveling are ticketed, the seats and the route are correct. Then on the day of departure I call again a few hours before I show up, this assures them I am coming, due to security hold up Alaska was calling us on the loud speaker system and security was doing a double security check, Alaska held that plane 5 minutes past door close time, just for us to make it. Almost unheard of any more. The fact that Alaska caught the mistake in Portland was your break. Usually on cruise fly trips it's booked through an agent. Even more reason to have paperwork in hand, even if it costs $10.00 bucks. It was not Alaska who messed up, it was the cruise agent who put this trip together. To show up with 13 people and no paperwork, is asking for trouble. However it sounds like Alaska did their part and probably the cruise agent did not come through with the refund. This goes on the cruise agent, notoriously bad at following through once the sale is made. Alaska, they got your husband on, yes it cost money, which you got half back, sounds like the cruise agent needs to be named, not blame the airline that made sure your husband got on. They could have said sorry we are full and your cruisin and your husband is land bound bumming out. Especially on a trip of this, with lots of people, the cruise seller, after all that is the main point , to cruise to Alaska, will very often leave a glitch as the airlines and cruise companies have cut commissions so low that it's very hard to stay in business as a travel agent, so the unscrupulous ones often will pull a trick like this, especially on someone elderly buying for 13 people that he has no contact with. Always check and double check, all reservations. It's a different world in the travel business now. You have to protect yourself these days. Geoffrey