- Report: #340783
Complaint Review: Princess Cruises - Internet
-
Author Confirmed
Why?
Princess Cruises
princess.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Princess Cruises Inconsistency in pricing California Internet
am totally frustrated on my booking for the Golden Dec. 10, Hawaii 14-day round trip:
Saturday, Denine Hines of Princess quoted me a price of $1199 for an M-class room but told me I would need to contact Travelocity to get them to lower my fare and put me in the "M" class. I did just that, but the base fare now reads $1269.
I have tried IN VAIN to get an answer from Travelocity or from Princess as to the difference between the quote and the final reduced fare. In fact, I was yelled at by one of Princess' weekend booking agents, when I called to ask. I was scolded for "breaking policy" in asking about fares. I was told it was not Princess' duty to tell me anything, and that the relationship with travel agents went above all else. Gee. I thought
it was the passenger who paid the bills.
I only want to know why the fare is $140 more than the quoted price from Princess less than 15 minutes before it was "redone."
Today I called Travelocity, and they were going to contact you and get back with me. I've heard nothing.
Come on, Princess. I have sailed 15 times with you!!! (Not counted on my Captain's Circle is a transatlantic, and two other cruises). Can't you
at least tell me why there is a difference?
I am so frustrated, I am ready to call it quits--especially after the Princess booking agent on Saturday yelled at me and hung up on me when I asked
for a supervisor.
Carla
Austin, Texas
U.S.A.
Saturday, Denine Hines of Princess quoted me a price of $1199 for an M-class room but told me I would need to contact Travelocity to get them to lower my fare and put me in the "M" class. I did just that, but the base fare now reads $1269.
I have tried IN VAIN to get an answer from Travelocity or from Princess as to the difference between the quote and the final reduced fare. In fact, I was yelled at by one of Princess' weekend booking agents, when I called to ask. I was scolded for "breaking policy" in asking about fares. I was told it was not Princess' duty to tell me anything, and that the relationship with travel agents went above all else. Gee. I thought
it was the passenger who paid the bills.
I only want to know why the fare is $140 more than the quoted price from Princess less than 15 minutes before it was "redone."
Today I called Travelocity, and they were going to contact you and get back with me. I've heard nothing.
Come on, Princess. I have sailed 15 times with you!!! (Not counted on my Captain's Circle is a transatlantic, and two other cruises). Can't you
at least tell me why there is a difference?
I am so frustrated, I am ready to call it quits--especially after the Princess booking agent on Saturday yelled at me and hung up on me when I asked
for a supervisor.
Carla
Austin, Texas
U.S.A.
1 Updates & Rebuttals
Kelly
Bothell,Washington,
U.S.A.
Sometimes the price isn't there....
#2UPDATE EX-employee responds
Sat, December 13, 2008
I am sorry to hear that the price changed for you but there may be a reason for it. First of all those prices are subject to change daily....hourly even. I have in the past quoted a Travel Agent one price only to get her back 3 hours later and the price has gone up. It's all based on supply and demand for those prices. The price that you got as well, may have been a sale that was due to end on the day you called. Another reason is that the travel company you may have chosen to go with has a group on the sailing and that is what there group rate is. Even if there is a lower price when you called in as a Direct Passenger, the system will pull up what is that company's rates. What I would suggest doing in the future is call us directly and make the reservation in your name with the rate that you get from Princess. Put it on a complimentary hold and DO NOT put any money on it. Have the Princess agent note on your booking that is ok for your travel agency to take over the booking. That way you are locked in on that rate that you already have. Have your agency call and put themselves on the booking. In many cases they as an agency has a lower rate, but in some cases they do not. This will save you a headache in the future. I had many many people do this, for various reasons and it always seemed to work. If you had already booked the reservation with your agency and the Princess rep quoted you rates, that was their mistake as it is policy to not discuss any financial information with you the passenger directly if you have any travel agency on the booking. I am sorry that you lost that rate though!
