- Report: #1520858
Complaint Review: Print Founder -Print Buyer Club Billy Hayes - Florida West Palm Beach
Reported By:
ArletteCampbell -
Medford, Massachusetts, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Print Founder -Print Buyer Club Billy Hayes
13632 83 RD.Ln.N Florida, 33412 West Palm Beach, United States
Phone:
561-2834308
Web:
WWW.PRINTFOUNDERS.COM
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Print Founder -Print Buyer Club Inc. Billy Hayes If you are looking for a company to do printing for you, DO NOT GO TO PRINT FOUNDER MARKETING-PRINT BUYERS CLUB INC. This company is not good at all. Heed my advice and do not patronize them. Refuse to Fix a Typo Florida West Palm Beach
If you are looking for a company to do your printing for you, DO NOT GO TO PRINT FOUNDERS MARKETING-PRINT BUYERS CLUB, INC. This company is not good at all. I asked them to fix a typo on a marketing postcard and they played stupid.
Like they didn't know what I was talking about. I asked them at least five times. Heed my advice and do not patronize this company.
4 Updates & Rebuttals
Billy
Florida,United States
Answer to question
#2REBUTTAL Owner of company
Tue, September 06, 2022
Hello, and thanks for your question coast. We did not print the postcards with a typo, we were still in the design phase, again which we did not charge the customer for. After several emails with a typo corrected proof attached, all this person did was keep saying she wanted the typo fixed.
We corrected the typo as she requested and kept sending proofs . She had placed an order for printing once the design was done, but it never got to that stage, so we refund her payment. This is second time this customer has been refunded after we did work for her at no charge, my guess is just she wanted free postcards or at least free design work.
I have no idea really, maybe she just didn't get the corrected emails? Again, we are will to work with our customers to get what they need, but there is only so much we can do.
Billy
Florida,United States
Customer is not telling complete truth
#3REBUTTAL Owner of company
Tue, September 06, 2022
Customer had us recreate a postcard design for her and we did it a NO CHARGE. We sent proof and there was a typo. Customer requested change for back of postcard and we corrected and sent additional proof with corrected text.
Undoubtedly the customer did not see correction and sent another email which we replyed again with the corrected postcard. After third attempt, we refunded the customer payment for the printing.
I guess she was angry and posted this. We will work with any customer to help them with their printing needs and have been doing so for over 20 years.
ArletteCampbell
Medford,Massachusetts,
United States
Print Founders
#4Author of original report
Thu, September 01, 2022
Not True. I saw the correction and it had not been fixed. Their work is very good, it's just that they didn't fix the typo.
coast
United StatesQuestions
#5Consumer Comment
Wed, August 31, 2022
Did you submit the order with the typo or did they type it incorrectly? Did you approve the proof before the order was printed?
