- Report: #452909
Complaint Review: Privacy Matters ; True Assure - Internet
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Privacy Matters ; True Assure
privacymatters.com Internet, U.S.A.
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Privacy Matters ; True Assure , Freescoretrio stole credit information from classmates.com Internet
My husband was looking for information about his high school reunion so i bought him a three month membership to classmates.com for 15 dollars online using my debit card. Then i get an email from privacymatters confirming enrollment. So, I search for privacymatters on google and it brings up these Rip-Off Reports. I tried to cancel so called "enrollment"...but there is no one to talk to, which wasn't a surprise because I read countless reports of their business practices.
At this point, I have been charged $19.95 (5-6-09)from privacy matters, which bounces because there is not enough in my account to cover it. I have been having a lot of problems with overdrafts lately, which I blame on my husband because I assume that because I am tracking my own expenses, that he must be the one messing up.
So, after I get charged 20 bucks for something I know for a fact that neither one of us signed up for, I started checking my statements very closely. (4-20-09) $29.95 from true assure and then another for $1 the same day. (3-20-09) $29.95 from true assure and another for $1 the same day. (2-20-09) $29.95 from true assure. (2-12-09)two separate charges for $1. I do not believe these charges have anything to with privacymatters.
This trueassure.com actually did have a phone number that had a person on the other end. I spoke to a man named Frank. He claimed that he did not have a ID# but is the only Frank in the billing department. They of course agreed to refund two months because they are required to. After some haggling they agreed to refund the full amount of $124.80(we will see if that happens). Naturally curious, i asked how they got access to my information. Frank claims I put my information in at the web site freescoretrio.com, which I did not. I did however use freecreditreport.com just before these charges started, they gave me a free trial which I canceled within days. Frank claims they are not affilliated with freecreditreport or privacymatters.
I am outraged that companies that are supposed to be helping people view and maintain their credit actually have their hand in doing the exact opposite. Privacy Matters, yeah right! Did my privacy matter when they stole my credit card information off another site.
I have not gotten anywhere with privacy matters, but I am requesting that my bank reverses the charges under regulation E. They may even refund the overdraft charges. I find my bank is very accommidating.
Jessi
New Britain, Connecticut
U.S.A.
At this point, I have been charged $19.95 (5-6-09)from privacy matters, which bounces because there is not enough in my account to cover it. I have been having a lot of problems with overdrafts lately, which I blame on my husband because I assume that because I am tracking my own expenses, that he must be the one messing up.
So, after I get charged 20 bucks for something I know for a fact that neither one of us signed up for, I started checking my statements very closely. (4-20-09) $29.95 from true assure and then another for $1 the same day. (3-20-09) $29.95 from true assure and another for $1 the same day. (2-20-09) $29.95 from true assure. (2-12-09)two separate charges for $1. I do not believe these charges have anything to with privacymatters.
This trueassure.com actually did have a phone number that had a person on the other end. I spoke to a man named Frank. He claimed that he did not have a ID# but is the only Frank in the billing department. They of course agreed to refund two months because they are required to. After some haggling they agreed to refund the full amount of $124.80(we will see if that happens). Naturally curious, i asked how they got access to my information. Frank claims I put my information in at the web site freescoretrio.com, which I did not. I did however use freecreditreport.com just before these charges started, they gave me a free trial which I canceled within days. Frank claims they are not affilliated with freecreditreport or privacymatters.
I am outraged that companies that are supposed to be helping people view and maintain their credit actually have their hand in doing the exact opposite. Privacy Matters, yeah right! Did my privacy matter when they stole my credit card information off another site.
I have not gotten anywhere with privacy matters, but I am requesting that my bank reverses the charges under regulation E. They may even refund the overdraft charges. I find my bank is very accommidating.
Jessi
New Britain, Connecticut
U.S.A.
3 Updates & Rebuttals
Jane
Massillon,Ohio,
U.S.A.
True Assure is a very reputable company indeed, just like their name says.
#2Consumer Comment
Sat, June 06, 2009
True Assure is a reputable and trustworthy company to work with if you need to view your credit reports and scores for free. They give you a 7-day free trial and bill you a refundable $1 processing fee. While you enjoy your free trial, they let you try out their monitoring service (which alerts you by e-mail within 24 hours of any significant changes made to your credit), they provide accesss to their live dispute specialists so any errors or discrepancies you may find can be corrected, and they also, of course, provide reports from all three credit bureaus: Equifax, Experian, and Transunion. The only thing we must do as the consumer within 7 days is cancel our account if we wish to discontinue the service and avoid any other charges. They plainly state all of their offer details right on the front page. In all honesty, I found using this site to be a wonderful experience. They are a great company with great customer service representatives. They handled my account very professionally, respectfully, and they were very understanding. I made the call to cancel on about day 4 of the trial, requested my $1 back, thanked them for the reports (which costs so much for them to order), and got nothing but a pleasant, 'you're very welcome' and an invite to re-enroll at anytime. No hassle whatsoever, they are so eager to help. If you are upset with a company, it could be because you didn't read what you agreed to, someone fraudulently used your credit card, or any other reason. Please think about this when you call and hear the innocent representative on the other end, is it really their fault? We are just there to help you, please remember that. I promise you True Assure is a great company with a lot of great people more than willing to assist you when you become a member. One of the best customer service experiences I have ever entailed! If you like you can go to their site and try it out, it's awesome. You can go to: www.trueassure.com
Jane
Massillon,Ohio,
U.S.A.
True Assure is a very reputable company indeed, just like their name says.
#3Consumer Comment
Sat, June 06, 2009
True Assure is a reputable and trustworthy company to work with if you need to view your credit reports and scores for free. They give you a 7-day free trial and bill you a refundable $1 processing fee. While you enjoy your free trial, they let you try out their monitoring service (which alerts you by e-mail within 24 hours of any significant changes made to your credit), they provide accesss to their live dispute specialists so any errors or discrepancies you may find can be corrected, and they also, of course, provide reports from all three credit bureaus: Equifax, Experian, and Transunion. The only thing we must do as the consumer within 7 days is cancel our account if we wish to discontinue the service and avoid any other charges. They plainly state all of their offer details right on the front page. In all honesty, I found using this site to be a wonderful experience. They are a great company with great customer service representatives. They handled my account very professionally, respectfully, and they were very understanding. I made the call to cancel on about day 4 of the trial, requested my $1 back, thanked them for the reports (which costs so much for them to order), and got nothing but a pleasant, 'you're very welcome' and an invite to re-enroll at anytime. No hassle whatsoever, they are so eager to help. If you are upset with a company, it could be because you didn't read what you agreed to, someone fraudulently used your credit card, or any other reason. Please think about this when you call and hear the innocent representative on the other end, is it really their fault? We are just there to help you, please remember that. I promise you True Assure is a great company with a lot of great people more than willing to assist you when you become a member. One of the best customer service experiences I have ever entailed! If you like you can go to their site and try it out, it's awesome. You can go to: www.trueassure.com
Jane
Massillon,Ohio,
U.S.A.
True Assure is a very reputable company indeed, just like their name says.
#4Consumer Comment
Sat, June 06, 2009
True Assure is a reputable and trustworthy company to work with if you need to view your credit reports and scores for free. They give you a 7-day free trial and bill you a refundable $1 processing fee. While you enjoy your free trial, they let you try out their monitoring service (which alerts you by e-mail within 24 hours of any significant changes made to your credit), they provide accesss to their live dispute specialists so any errors or discrepancies you may find can be corrected, and they also, of course, provide reports from all three credit bureaus: Equifax, Experian, and Transunion. The only thing we must do as the consumer within 7 days is cancel our account if we wish to discontinue the service and avoid any other charges. They plainly state all of their offer details right on the front page. In all honesty, I found using this site to be a wonderful experience. They are a great company with great customer service representatives. They handled my account very professionally, respectfully, and they were very understanding. I made the call to cancel on about day 4 of the trial, requested my $1 back, thanked them for the reports (which costs so much for them to order), and got nothing but a pleasant, 'you're very welcome' and an invite to re-enroll at anytime. No hassle whatsoever, they are so eager to help. If you are upset with a company, it could be because you didn't read what you agreed to, someone fraudulently used your credit card, or any other reason. Please think about this when you call and hear the innocent representative on the other end, is it really their fault? We are just there to help you, please remember that. I promise you True Assure is a great company with a lot of great people more than willing to assist you when you become a member. One of the best customer service experiences I have ever entailed! If you like you can go to their site and try it out, it's awesome. You can go to: www.trueassure.com
