Complaint Review: PrivacyMatters(123)TrueCredit TransUnion ETC!!! - Nationwide Internet

These jack-offs actually had my phone number screened so that when I called their customer support service number it would go halfway through the automated answering service/prompt logging and then would hang up. I called from my friends phone and the call went through on the first attempt. I had tried at least forty times on my phone, and to the same reward...the line disconnecting on me.

Absolute crap! I checked my credit report once about seven months ago, and had continued the $14.95 monthly service to ensure credit accuracy, but when I wanted to check it again about two months ago I wasn't able to get into the server. I called the TrueCredit.com service number and got through and talked to a thick accent that told me it was all fixed and to log back in, blah, blah. When I tried to do so it did the same operation of not letting me log in, etc. And when I tried to call back the automated system kicked my call off. This went on and on for around forty calls over a two month span. I called the PrivacyMatters.com help line and they told me that they couldn't help and I needed to call TrueCredit.com because they were a seperate company that acted as a surrogate supplier of reports and that the credit report online function was handled by a second party (TrueCredit.com) and that report login errors should be handled by them.

But...and I stress but, once again the contacts listed for the report listing company (TrueCredit.com) would kick me off the system before I got a chance to talk to a person after that initial contact several months prior. I could log into PrivacyMatters.com, but didn't have access to the credit reporting second site at this point, so what the f@$& was the point of having the $14.95 monthly rolling deductions?

Finally I tracked down the corporate contact numbers and found out that PrivacyMatters.com and its worded variations, were subsidiuaries of truecredit who was a subsiduary of an affiliate, etc of TransUnion. So I call this, one of the three companies that controls Americans credit reports, score, interest rates, mortgage applications, and quality of lives to get rerouted and rerouted for thirty plus minutes to finally talk to another thick accent that tells me he's taken care of it.

So now my second site credit report online distribution site (TrueCredit.com/FreeAnnualCreditReport.com) log in information is corrected....I log in...it shows an address from four years ago, etc (timely) and I believe against logic that it all has been resolved. NOT.

I go to PrivacyMatters.com, the site that I originally purchased my subscription from and that had worked up until now as far as logging in but without access to my report, and guess what happens? I can't log in. The system kicks me off after trying to load the next page (Welcome scree) for several minutes. This happens ten times, so I call the PrivacyMatters.com number, which works, get a representative on the line, tell them the problem, and am transferred to a "supervisor" who puts me on hold for ten minutes, acts oblivious, and confused and then MYSTERIOUSLY I am DISCONNECTED from the system!

Screw these people and this company. I hope that this serves as an example and warning to all citizens that at least one the major credit reporting agencies who holds all of our financial information and therefor dictates larges portions of our lives is dishonest, unaccountable, and downright dirty.

Daniel

Austin, Texas
U.S.A.