- Report: #528356
Complaint Review: PrivacyMatters.com - Internet
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PrivacyMatters.com
Internet, United States of America
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www.PrivacyMatters.com
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PrivacyMatters.com PRIVACYM Made an unauthorized transaction on my Arkansas Unemployment debit card. Internet
I receive unemployment in the state of Arkansas on a debit card issued through USBank called Reliacard. I called the customer service number to check if my weekly payment had posted. Balance was $258.75 ($3.75 bal. forward, $255.00 for weekly payment).
Went to ATM about 4 hours later to withdraw $250 and it said "insuficient funds" so I tried $240 just in case I had heard the balance wrong. Again "insuficient funds" I immediately returned home and logged in to retrieve my online account balance. To my surprise, there was a balance of $138.95.
Looking at my card activities I noticed a pending transaction of $119.00 from merchant named PRIVACYM. I did a search for them and got an 800 number. When I called that number, it gave me a second number to call. It was an automated Xerox consumer line.
I called the Reliacard number to report the unauthorized transaction, and Rep. Holly immediately recognized the merchant name, stating that they see this company doing this frequently. She set me up to be issued a new card.
Unfortunately, Reliacard is a government account with USBank. Reliacard is going to send the information over to USBank, who will in turn send an affidavit for me to fill out, sign, and return to them. USBank then will go after the company with charges. Unfortunate for me because I have to wait possibly MONTHS to get that $119.80 refunded to me. I receive benefits on that card for UNEMPLOYMENT. I only receive $255 per week, that was half my weekly check that I'm losing (even if 6 months down the road I get it back) on my bills I budget for weekly.
Went to ATM about 4 hours later to withdraw $250 and it said "insuficient funds" so I tried $240 just in case I had heard the balance wrong. Again "insuficient funds" I immediately returned home and logged in to retrieve my online account balance. To my surprise, there was a balance of $138.95.
Looking at my card activities I noticed a pending transaction of $119.00 from merchant named PRIVACYM. I did a search for them and got an 800 number. When I called that number, it gave me a second number to call. It was an automated Xerox consumer line.
I called the Reliacard number to report the unauthorized transaction, and Rep. Holly immediately recognized the merchant name, stating that they see this company doing this frequently. She set me up to be issued a new card.
Unfortunately, Reliacard is a government account with USBank. Reliacard is going to send the information over to USBank, who will in turn send an affidavit for me to fill out, sign, and return to them. USBank then will go after the company with charges. Unfortunate for me because I have to wait possibly MONTHS to get that $119.80 refunded to me. I receive benefits on that card for UNEMPLOYMENT. I only receive $255 per week, that was half my weekly check that I'm losing (even if 6 months down the road I get it back) on my bills I budget for weekly.
