- Report: #709654
Complaint Review: PriveCo - Internet
Reported By:
angel_125_99 -
Ruston, Louisiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PriveCo
352 Oliver Dr. Troy Michigan 48084 Internet, United States of America
Phone:
1-800-809-0610
Web:
www.bachorlette.com or www.priveco.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PriveCo bachorlette.com Charged for the items and never recieved. Justin (the only employee there that answers phones and records all voicemails and recordings) blames it on USPS losing package. Internet
I ordered items for a party from bachelorlette.com on the 9th paid for ground shipping which states 6 to 8 business days which is normal USPS time to deliver. Got an email saying product was shipped on the 10th and I would receive in 6 to8 business days. Also included in this email is a line that states if you think your product is late call us and pay extra shipping and we will have another package to you the next day. Which immediately threw red flags up. So on the 21'st which is the 8th business day and thats not counting saturdays (which usps delivers on saturdays) I still have not recieved. So I called and got a voice recording asking me to leave a message with my order number and they would email me back?????. So I left a message. I did not recieve that email message. The next day I called and got another voice mail. The 23rd comes and no package has been recieved and no email either. I call again and get the same voice recording so I pressed 0 and Justin picks up the phone. (the same voice on the recordings) I express my problem to Justin and he ask if I have a PO box. I state that although I do have one but that was beside the point because I emailed it to my mailbox at my work place. He said that didn't matter if I had a po box in my name the post office would automatically think it would need to go there and therefore send it back to him and when it came back to him he would return it to me. I let him know that I'm not stupid that PO boxes do allow packages they just hold them at the front but the post men normally read the address on the box and send it there, im sure they were pretty too busy to find out if I had a PO box. So he said to go to my Post office that they are probably holding my package there. I said no they would deliver it to my address that I stated to deliver it too. He continued with the outrageous remarks and hung up. So I found this site and a couple of others where people were having the same problems. So please do not order from this company and if you have please call your bank or credit card company and dispute now(which is what i'm going through right now) Do not let this Justin guy receive anymore business!! He is a scam artist!!
2 Updates & Rebuttals
s2ReiNe
AustraliaLies.
#2Consumer Comment
Fri, September 23, 2011
This 'Tom' from PriveCo has pretty much copied and pasted his responses from one complaint to the next. You can call me... he says... but he won't be available. That's like saying nothing! Of course he knows who the customer is, they've left messages and sent emails. Is it that only once your customer reports you as a scammer you are willing to attempt to refund them? What about all the other customers you have scammed and ignored?
Tom Nardone - President, PriveCo
Troy,Michigan,
USA
I'm sorry for your trouble.
#3REBUTTAL Owner of company
Mon, April 04, 2011
Hi, This is Tom from PriveCo Inc.. I'm sorry to hear about your trouble and I can do everything possible to fix it.
I apologize that your order didn't arrive properly.
I'd be happy to give you a refund if I knew who you are. The thing about a site like this, is while your report might seem like fun to post, it doesn't allow us to help you in any way. It's kind of a bummer from a customer service standpoint. If your package didn't arrive in the guaranteed time, you are entitled to a refund per our policy, but since we don't know who wrote the report I can't give you one unless you contact us.
I'm not sure what happened to your package, but I can say that Justin has worked here during the shipment of at least 200,000 packages. He really does know what he is talking about. If he asked you to check with your post office, it might have been a good idea to do so. I'm sorry the two of you argued over it.
I welcome you (or anyone else reading this) to give us a call at 1-800-809-0610 or to write to us directly at [email protected] for customer service. If you want to ask for me directly, I'll be happy to speak to you if I'm available, which isn't too often. You can e-mail me though at [email protected], but the response will be slower than using the customer service e-mail.
Again, I'm sorry about the trouble.
