Doreen
Canal Winchester,#2Consumer Comment
Thu, July 22, 2004
I asked for the weigh ticket and all copies of all documentation. I was refused and never responded to my requests. I have contacted the BBB in Florida and California, the FTC, DOT and the attorneys general of both California and Florida. Somehow Chicago is connected with the people. That is where they kept telling me the truck was going until I could pay the bill and pay for a redelivery from there. There are no addresses in Chicago, but I'll keep searching. I have also contacted the INS and IRS. I have the bank account information for Progressive in San Jose. I don't know if it will help, but I have it. I will not stop trying to be heard! Thanks for your input.
M. Chrissy
Baltimore,#3Consumer Suggestion
Thu, July 22, 2004
Doreen, First of all, I'm sorry this happened to you and feel your pain & anger of being had. I, too, have been trapped in their Bait & Swith tactics. Very stressful and so unnecessary. You are not alone. Complain, complain, complain. Write to the BBB in San Jose, in Florida where they have an address, Dept. of Transportation 1.888.368.7238, and see if your home state has a consumer protection agency (they will mediate on your behalf). Check your weight slip "Your mover must obtain a separate weight ticket for each weighing. The weigh master must sign each weight ticket. Each weight ticket must contain the following six items: The complete name and location of the scale. The date of each weighing. Identification of the weight entries as being the tare, ross, or net weights. The company or mover identification of the vehicle. Your last name as it appears on the Bill of Lading. Your mover's shipment registration or Bill of Lading number. Your mover must retain the original weight ticket or tickets relating to the determination of the weight of your shipment as part of its file on your shipment. When both weighings are performed on the same scale, one weight ticket may be used to record both weighings. Your mover must present all freight bills with true copies of all weight tickets. If your mover does not present its freight bill with all weight tickets, your mover is in violation of Federal law." There are many of us interested in a class action law suit. Keep in touch.
Doreen
Canal Winchester,#4Author of original report
Tue, July 20, 2004
After reading many reports, I see two names that keep showing up repeatedly. Rosemary and Theresa. In my case, they played the "Good Cop/Bad Cop" game. However, the name of the company they work for changes with each scenerio. But they all center around San Jose, CA.
Doreen
Canal Winchester,#5Author of original report
Tue, July 20, 2004
I just received a copy of a rebuttal from NMN to the complaint I filed with the BBB in Florida. This is a quote from that Rebuttal: "....Ms. ---- had additional services rendered at the time her consignment was picked up. The consumer did agree and sign acknowledging additional services. The service provide[d} by the network carrier was done to ensure a quality move.With regards to payment arrangements, these arrangements were explained upon pickup in writing and agreed to as well." My first question is, if these are separate entities, how does NMN know what was explained or signed or agreed to? That comlaint was against the carrier.My complaint concerned not being given full and accurate disclosure;being given misleading or inaccurate information, i.e. 2-day delivery, have $903 COD, "probably under estimated poundage." These issues were never addressed by NMN to BBB. Secondly, I concur payment arrangements were discussed at pickup. I was told I could pay the $903 and make arrangements to pay the balance in 30 days. Thirdly, Sandra Bedoe, who happened to be my customer representative goes on to state: "...NMN had remained in contact with the customer and addressed her concerns with the carrier." This statement is completely untrue. No one at NMN addressed my concerns with the carrier. I was not "allowed" to express my concerns with the carrier with NMN. I personally spoke with Ms. Bedoe once; the day before Progressive arrived. Previous to that, I had tried several times to make contact with her. (on Saturday of Memorial Day weekend) I'd made several phone calls to NMN that morning primarily because we'd been promised a call from her FIVE days in advance of the pickup. Anytime after Saturday would have been less than five days. I'd left a voice mail message for Ms. Bedoe and I finally spoke with a "Barbie" who looked at my file and told me this information: "Midwest Relocators would pickup on Wednesday June 2." Ms. Bedoe called on Tuesday, June 1 to give me the same information....ONE day before pickup. The next contact I tried having with them, was when I heard the bill was $2,318. I tried several numbers, Matthew "he no longer has your file, must speak with Cust. Service" Sandra, who was never available, I left her avoice mail, and finally I left a message with Barbie, who did call me back, said, "The movers charged you more?" Well, I don't have your file, Sandra does. She's on the phone, I'll have her call you as soon as she hangs up." At some point, Sandra did leave me a phone message, asking my account number. I called back left her the information as she was not available. I NEVER heard from any of them again. Ms. Bedoe quoted in her Rebuttal a portion of the contract that says they are not responsible for the actions of the carrier, and she ends it with "At National Moving Network we take pride in servicing our customers. . . . sometimes delays or problems occur that are completely beyond our control." Unfortunately, nothing I was told is documented in hard copy. Everything from Matthew was verbal. I had only three voice contacts with Customer Service, twice with Barbie and once with Sandra giving me information I'd already spent hours getting on my own. I still maintain, the practices of NMN are meant to mislead, misinform, and potentially harm consumers.