- Report: #1226899
Complaint Review: Projector lamp world - Gardena California
-
Author Not Confirmed
Why?
Projector lamp world
293 E Redondo Beach Blvd Gardena, 90248 California, USA
Phone:
1-800-5753309
Web:
www.projectorlampsworld.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Projector lamp world Warranty is Mis Leading Gardena California
Basically they don't take into account the days of shipping and when the cheap bulb they sent me goes out they won't replace because it was day 91 from order date. They have no common sense and will not work with you at all. Says they don't carry the bulb any longer. Not sure who rated them a 5 on customer service.
Here is the note I sent them.
Also filed a complaint with the BBB.
Our lamp recently went out under order # 10109779. According to Christina Avila-Jimenez in customer service, they are unable to ship a new one (you guys don’t have a replacement in stock) or refund due to being out of warranty by one day. I did try calling the day the warranty technically expired and no one called me back. In addition as I think through the scenario, we didn’t receive the lamp until 2/3 and installed the following weekend on 2/7. The lamp went out on 4/15 so technically only lasted 67 days. We are now at day 91 (I called on day 90) and according to policy they cannot replace or refund the bulb. I honestly ordered from them due to the 5 star customer service rating on their website given there are many other folks I could have ordered from. Given the timing of the bulb going out and the duration used, I truly believe sticking to not helping a customer one day (even though I called on day 90) past warranty is not reasonable. Not to mention, the lamp was delivered on 2/3 thus that is when the warranty should kick off. I work in the IT space and we take into account transit time and deliver prior to kicking off the warranty.
Update: they offered me 12% off my next order after they received by BBB complaint. Would you order from them again knowing their customer service behavior and the quality of their bulbs? HELL NO!
Jared
