- Report: #1426489
Complaint Review: Pronto Home Repairs - Atlanta Georgia
Reported By:
Joseph -
Roswell, Georgia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Pronto Home Repairs
3200 Atlanta Silverbacks Way Atlanta, 30340 Georgia, United States
Phone:
404-937-7777
Web:
Www.prontopro.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pronto Home Repairs Actual Costs Were Going To Be Four Times Higher Than Quoted Price Atlanta Georgia
Pronto Home Repairs gave me an initial quote of $1,013 to repair damages to my staircase resulting from from carpet installers installing new carpeting. I had concern over their methods of estimating by reading previous reviews other customers had written up saying that the actual costs turned out to be significantly higher than the quoted costs. Foolishly, I still sought out their services. I expressed my concern to Guy, the estimator, who said they worked hard to clean this problem up. As a precaution, I had Guy come out twice to obtain a second quote for the same job. He even FaceTimed on both occasions with his supervisor, I believe to be Sebastian, to assure there was no discrepancy with the first quote. It was in line with the first quote.
The only thing that changed was that I decided to do the painting myself, thereby, reducing the second quote to just over $700. I submitted the first bid of $1,013 to the carpet installers seeking reimbursement for the repairs I would need to pay Pronto. Guy knew I was relying on his quote and that it was being submitted to the carpet installers for reimbursement. In fact, it was only after I got the reimbursement that I would hire Pronto. When the job was scheduled and the handyman came out to do the repairs, I again asked before he started whether the job could be done for the quoted amount of $700. He said absolutely not. He discussed the problem with Sebastian, who moments later called me saying that the quote of $700 was no longer feasible and that the new quote was $2,700 (nearly four times the quote of $700).
To this point, Pronto Home Repair has shown an unwillingness to budge on their $2,700. Normally, it would not be an issue, but I relied heavily on their quote of $1,013, and Guy knew this. As a result, if I let Pronto do the home repair, I would be out of pocket nearly $1,700 because of their inabilityto do a proper job estimate not once, but twice. Sebastian fails to recognize that Pronto should accept some of the blame for faulty estimations because he feels as long as Pronto has not done any work, they are not responsible. Something needs to be done about their continued inability to accurately quote jobs and to short-change customers.
2 Updates & Rebuttals
Joseph
Roswell,Georgia,
United States
Rebuttal
#2Author of original report
Thu, February 01, 2018
I did receive all estimates in writing, and it is a rip off due to my reliance on these written estimates in order to get reimbursed. I think the courts would side with me in determining they significantly underestimated their actual costs to the tune of four times the original costs. Money will be lost if I have to pay more than their original estimate to get the repairs fixed, and they knew I was relying on this original estimate. Read my original statement. It is all laid out very clear. If you don’t understand it, then do not add your comments. They are not beneficial.
John
Takoma Park,United States
This isn't difficult
#3General Comment
Thu, February 01, 2018
Don't let this company do the repair unless they are willing to do it for the price you are willing to pay and put it on down on paper. Don't take an oral agreement. Frankly, I can't imagine why you would do business with a company who jacked up the price after the initial estimate. Just hire someone else. Unless you gave them money up front and then they changed their estimate, it's hard to see where the ripoff is here. Did you lose money?
