Complaint Review: Protect America - Round Rock Texas

I was looking for a security system to protect my family at our Fort Worth, Texas residence. I saw an ad for Protect America a subsidiary of General Electric so I thought GE was a respectable company, why not go with Protect America. I was wrong! I have spent hours and hours with their technical support trying to get these plastic pieces to work. Not only have they never resolved my complaints, they also would not resolve a complaint I placed with the Better Business Bureau (please check the Better Business Bureau Austin, Texas website to see that Protect America has a C- rating look at the number of complaints against this company). Not only am I locked into a three year agreement, but Protect America Customer Service and Executive escalations threatened to turn my account over to a collections agency as well as mark my credit bureau report. And this plastic security system still beeps loudly at 3:00 A.M. awakening my family.

I strongly encourage you (as I did) to contact Protect America, GE Security Systems as well as General Electric Corporation headquarters. This security company should not even be affiliated with General Electric, and I do not want any more people to give this company their business or be suckered into their services. I strongly encourage you to write letters to below entities with your complaints about Protect America. Please let below General Electric executives, officials and Board Members know how Protect America is smearing General Electric's name.

GE Security, Inc.

Michelle May Global Public Relations

8985 Town Center Parkway

Bradenton, FL -34202-5129

(989)835-3563

General Electric Company

Attention: Jeffrey Immelt, C.E.O.

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: Keith Sherin, C.F.O.

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: John Rice, Chief Technology Officer.

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: Pamela Daley, S.V.P...

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company GE Consumer and Industrial

Attention: James P. Campbell, C.F.O.

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: Jamie S. Miller, V.P. Controller.

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: Dr. James I. Cash, Jr. Board of Directors

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: Anne M. Fudge Board of Directors

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: Dr. Susan Hockfield. Board of Directors

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: Robert J. Swieringa Board of Directors

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

General Electric Company

Attention: Alan G. Lafley. Board of Directors

3135 Easton Turnpike

Fairfield, CT 06828

(203)373-2211

Protect America, Inc.

5100 N IH 35 #B

Round Rock, TX 78681

Please write separate letters to Jonathan Willis Executive Director, Brian Dempsey VP Operations, and Wanda Mata.

Texas Department of Public Safety

5805 N Lamar Blvd

Austin, TX 78752-4431

(512) 424-2550

Tell them this company should have their license revoked

Perryjo

Fort Worth, Texas

U.S.A.