- Report: #826689
Complaint Review: PROTECT YOUR HOME - GAINSVILLE Florida
Reported By:
JDM -
OCALA, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PROTECT YOUR HOME
GAINSVILLE, Florida, United States of America
Phone:
800-689-9554
Web:
PROTECTYOURHOME.COMM
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
PROTECT YOUR HOME AUTHORIZED ADT DEALER HAVE HAD 6 FALSE ALARMS AND 6 ADT SERVICE REPS. TRYING TO FIND THE PROBLEM GAINSVILLE, Florida
I had an ADT Authorized dealer PROTECT YOUR HOME.COM install my alarm system. They then turned the contract over to ADT for monitoring. I have had 6 false alarms during the early hours of the morning and 6 authorized ADT repairmen try to fix the system in less than a month.
Wednesday there was a service man here to fix the equipment and less than 24 hours later we were not at home and another alarm came in. They dispatched the police as we were out of cell phone service and when I did get the call it took me 10 minutes on hold to get back to the Monitoring service to stop the police from being dispatched. It has been 3 days and I am still waiting for ADT to make their 7th Repair call. Meanwile I am without Security and still paying.
I called Protect Your Home to try to find out if their Tech Support could help me and I got hung up but 2 customer service reps Gina and Terry Ann and the 3rd rep sent me to ADT Monitoring
The do not want to do anything but install their shoddy equipment. I would not advise anyone to use Protect Your Home for any Security System because even though they are ADT Authorized Dealers the ADT service men cannot or do not know how to repair their Systems. They do not even stock the replacement parts. Buyers Beware
I
Wednesday there was a service man here to fix the equipment and less than 24 hours later we were not at home and another alarm came in. They dispatched the police as we were out of cell phone service and when I did get the call it took me 10 minutes on hold to get back to the Monitoring service to stop the police from being dispatched. It has been 3 days and I am still waiting for ADT to make their 7th Repair call. Meanwile I am without Security and still paying.
I called Protect Your Home to try to find out if their Tech Support could help me and I got hung up but 2 customer service reps Gina and Terry Ann and the 3rd rep sent me to ADT Monitoring
The do not want to do anything but install their shoddy equipment. I would not advise anyone to use Protect Your Home for any Security System because even though they are ADT Authorized Dealers the ADT service men cannot or do not know how to repair their Systems. They do not even stock the replacement parts. Buyers Beware
I
1 Updates & Rebuttals
Ken
Colorado,USA
There are several things to consider when having false alarms....
#2Consumer Comment
Sun, January 22, 2012
Do you have a motion sensor?
Do you have pets?
Is the motion sensor montioring an area where air currents could trigger it?
It's possible they have left any motion sensor on when you arm the system to "stay."
ADT may know which sensor is causing the alarm...not sure, I don't have their service anymore.
Hope this helps them analyze the problem..good luck to you.
