- Report: #460766
Complaint Review: ProtectIdToday - ILD Teleservices Inc - Irvine California
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ProtectIdToday - ILD Teleservices Inc
3972 Barranca Pkwy Suite J-321 Irvine, 92626 California, U.S.A.
Phone:
800-886-1367
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ProtectIdToday - ILD Teleservices, Inc Fraudulent charges on your phone bill Irvine California
Just when you think you've seen it all, along comes a company like ProtectIDToday.com, www.protectidtoday.com.
We discovered these fraudulent charges on our home phone bill courtesy of AT&T. There were two months worth of billing at $14.95 per month and totalling $29.90 and a line item description of PROTECTIDTODAY-ID PROTCT/EMAIL MO FEE $14.95
Contacting AT&T's billing dept was a huge waste of time even when we told them we did not order this service as they claim 50% of the time customers may have forgot signing up initially for the service and we must call them directly.
So I called the number on the bill for ILD Teleservices, Inc out of San Antonio, Tx (800) 433-4518, and they indicated they were simply the billing company for Protect ID Today, not the actual provider of services. They did ask for my phone number which the charges appeared on, which I gave them along with my name, but did not give them my address. They did reverse the charges but I believe they are as much a part of this scam as Protect ID Today.
The fact is anyone can go to www.protectidtoday.com and fill out your home address and home telephone number and commence the $14.95 per month billing almost immediately! Even though they claim an email confirmation process exists we never received an email from this site! Probably because we never signed up for the service.
There is no verification process like a signature or email confirmation or even a credit card for billing required from the website as they conveinently use your home phone bill to complete their deed and then rely on ILD Teleservices customer service people to deal with those smart enough to catch their scam and reverse the charges.
The most disturbing piece to this scam, is the online form they use to collect your information is an LOA, and clearly states Letter of Agency on their site.
An LOA is a form which the phone companies require for any changes to your service or added billable services. In my opinion the phone companies including AT&T in my case, are just as liable for not insuring these forms are submitted accurately by the consumer and insuring the businesses submitting the LOA's are in fact legitimate businesses.
Although we were fortunate to catch this and avoid the charges, many unsuspecting customers do not and pay the bill for a service they did not order. If you discover unauthorized billing on your home phone bill, contact your provider immediately to request a refund and report the company and also file a complaint with the Public Utility Commission in your state.
These types of scams are not only time consuming a stressful to deal with their just plain wrong and need to be investigated and shut down once and for all.
Jim
chatsworth, California
U.S.A.
We discovered these fraudulent charges on our home phone bill courtesy of AT&T. There were two months worth of billing at $14.95 per month and totalling $29.90 and a line item description of PROTECTIDTODAY-ID PROTCT/EMAIL MO FEE $14.95
Contacting AT&T's billing dept was a huge waste of time even when we told them we did not order this service as they claim 50% of the time customers may have forgot signing up initially for the service and we must call them directly.
So I called the number on the bill for ILD Teleservices, Inc out of San Antonio, Tx (800) 433-4518, and they indicated they were simply the billing company for Protect ID Today, not the actual provider of services. They did ask for my phone number which the charges appeared on, which I gave them along with my name, but did not give them my address. They did reverse the charges but I believe they are as much a part of this scam as Protect ID Today.
The fact is anyone can go to www.protectidtoday.com and fill out your home address and home telephone number and commence the $14.95 per month billing almost immediately! Even though they claim an email confirmation process exists we never received an email from this site! Probably because we never signed up for the service.
There is no verification process like a signature or email confirmation or even a credit card for billing required from the website as they conveinently use your home phone bill to complete their deed and then rely on ILD Teleservices customer service people to deal with those smart enough to catch their scam and reverse the charges.
The most disturbing piece to this scam, is the online form they use to collect your information is an LOA, and clearly states Letter of Agency on their site.
An LOA is a form which the phone companies require for any changes to your service or added billable services. In my opinion the phone companies including AT&T in my case, are just as liable for not insuring these forms are submitted accurately by the consumer and insuring the businesses submitting the LOA's are in fact legitimate businesses.
Although we were fortunate to catch this and avoid the charges, many unsuspecting customers do not and pay the bill for a service they did not order. If you discover unauthorized billing on your home phone bill, contact your provider immediately to request a refund and report the company and also file a complaint with the Public Utility Commission in your state.
These types of scams are not only time consuming a stressful to deal with their just plain wrong and need to be investigated and shut down once and for all.
Jim
chatsworth, California
U.S.A.
4 Updates & Rebuttals
Ild-Customer Service
Ponte Vedra Beach,Florida,
U.S.A.
ILD is a 3rd Party Billing Service
#2REBUTTAL Owner of company
Thu, June 18, 2009
Hi Jim, I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to [email protected] or call us at (800) 953-7765. Regards, Sandra
Ild-Customer Service
Ponte Vedra Beach,Florida,
U.S.A.
ILD is a 3rd Party Billing Service
#3REBUTTAL Owner of company
Thu, June 18, 2009
Hi Jim, I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to [email protected] or call us at (800) 953-7765. Regards, Sandra
Ild-Customer Service
Ponte Vedra Beach,Florida,
U.S.A.
ILD is a 3rd Party Billing Service
#4REBUTTAL Owner of company
Thu, June 18, 2009
Hi Jim, I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to [email protected] or call us at (800) 953-7765. Regards, Sandra
Ild-Customer Service
Ponte Vedra Beach,Florida,
U.S.A.
ILD is a 3rd Party Billing Service
#5REBUTTAL Owner of company
Thu, June 18, 2009
Hi Jim, I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to [email protected] or call us at (800) 953-7765. Regards, Sandra
