Chris
Gilbert,#2REBUTTAL Individual responds
Mon, August 21, 2006
I was unable to solve this issue with Protection One until I consulted with an attorney and threatened to sue. As a final offer on my part prior to commencing an action against Protection One, I told the Phoenix office that I would pay one half of the amount they claimed I owed them to settle the account for good. The Phoenix office contacted the corporate office in Wichita, and they agreed to the offer of 50%. I mailed the final payment over a year ago. My original recommendation still stands in that I would advise anyone looking for an alarm monitoring organization to avoid Protection One. I personally will never recommend Protection One to anyone based on my experience with the company. The amount of time I spent on the phone trying to solve this issue, which was a problem created by Protection One, was absolutely rediculous. Even with all of the money order stubs, serial numbers, and payment amounts sent directly to the head of the company they still claimed I missed a payment. Chris
Monica
Wichita,#3UPDATE Employee
Mon, August 21, 2006
Chris, I have reviewed your concerns and would welcome the opportunity to work with you towards a resolution; however, there was not enough information provided to retrieve your account in our database to speak specifically to your situation. To speak in general about Protection One's cancellation procedure, there are steps that must be followed. They are as follows: 1. We must received a written cancellation letter that contains the account information, reason for cancellation, effective date, and the signature of the contract's responsible party. 2. Once this information is received, each client's concerns and contractual obligations are reviewed. Protection One then contacts each client to finalize their cancellation and discuss any final billing responsibility. I am looking forward to hearing from you to resolve this matter. I may be contacted at 1-877-835-3338 for further concerns regarding this complaint. Sincerely, Monica Scott Executive Customer Relations Manager