- Report: #566865
Complaint Review: Protection One Home and Business Security - Wichita Kansas
Reported By:
Lee -
Olney, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Protection One Home and Business Security
P.O. Box 49292 Wichita, 67201 Kansas, United States of America
Phone:
800-438-4357
Web:
www.protectionone.com/global
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Protection One Home and Business Security Will keep charging, even after you've cancelled, sold the house, and moved away for 6 years!!! Wichita, Kansas
Beware of Protection One's questionable business practices. I canceled my services with them in good standing, sold my home, and moved away in 2004. Now in 2010 (that's almost 6 years later!!!), I start getting collection account notices that I owe them $460. After calling them and the credit agency, neither can produce any statements that actually show I owe money and each keeps telling me to call the other. Yet they are more than willing to destroy my credit with a nasty collection account.
It looks like they pulled the trick where they just keep renewing the contract and "billing" you, even if you've canceled and do not use the service. Then, when you don't pay (you know, you've moved away or died or something) they will just let the charges add up until it is worth it to send you to a collection agency. They are worse than a health club! As far as their security service goes, I never had a problem it. But you have to keep in mind that someday you will want to cancel your service. When that day comes, Protection One will do whatever they can to make sure you remain a "paying customer for life."
It looks like they pulled the trick where they just keep renewing the contract and "billing" you, even if you've canceled and do not use the service. Then, when you don't pay (you know, you've moved away or died or something) they will just let the charges add up until it is worth it to send you to a collection agency. They are worse than a health club! As far as their security service goes, I never had a problem it. But you have to keep in mind that someday you will want to cancel your service. When that day comes, Protection One will do whatever they can to make sure you remain a "paying customer for life."
1 Updates & Rebuttals
Emily Young, Online Services Rep 2
Wichita,Kansas,
United States of America
Response from Protection One
#2UPDATE Employee
Wed, February 10, 2010
Dear Lee,
I am in receipt of your complaint. I'm sorry about the experiences that you have had with Protection One however I would like the opportunity to address and resolve your concerns. Please contact me through any of the resources listed below at your convenience to schedule a time to talk to greater detail. If you would like contact me via telephone, please to leave a voicemail, with the best telephone number as well as the best time of day to reach you.
Respectfully,
Emily Young
Online Services
Telephone: 316-352-2618
E-Mail: [email protected]
