- Report: #541624
Complaint Review: Protection One Home Security System - Wichita Kansas
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Author Confirmed
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Protection One Home Security System
Wichita, 67201 Kansas, United States of America
Phone:
877-835-3338
Web:
www.protectionone.com
Categories:
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Protection One Home Security System Rosalinda Hernandez, Executive Customer Relations DOES NOT CARE ABOUT THEIR CUSTOMERS IN THESE ECONOMIC TIMES Wichita, Kansas
I signed a 3 year contract with Protection One to installed an alarm system at the townhouse I was renting in Las Vegas, NV. It has already been 2 years since the installation and I have 12 months remaining. My landlord is short selling the property and I had to move. Protection One advised me that I would have to pay $455.00 for early termination. That is ridiculous!!! This is a situation that is beyond my control. I have been a loyal paying customer and when circumstances happen Protection One is not there for their customers. Per a letter from Rosalinda Hernandez, Executive Customer Relations at Protection One, "If you choose not to resign with us at your new home then we can set you up on a payment plan to satisfy the remaining balance on your contract."
I moved out of state and the complex that I moved to will not allow installation of an alarm system. So I guess Protection One could care less......all they want is $$$$$$. DON'T USE THEM!!!! they are not for the people and could care less about helping their customers through these hard economic times.
6 Updates & Rebuttals
Ms. a
Las Vegas,Nevada,
USA
PROTECTION ONE CARES
#2Author of original report
Thu, January 07, 2010
Protection One contacted me via email to advise that my balance is now zero. Thank you Protection One for caring about your customers
Ms. a
Las Vegas,Nevada,
USA
Settlement Offer
#3Author of original report
Thu, January 07, 2010
Protection One offered me a settlement with minimum monthly payments. Settlement accepted
Ms. a
Las Vegas,Nevada,
USA
If you care....CALL ME
#4Author of original report
Sat, December 26, 2009
Protection One DOES NOT respond to customers as stated above per Susan, Executive Customer Relations Rep. for Protection One. I tried to contact them on 12/21/09 @ 12:14 pm via email, 12/24/09 @ 12:13 pm via phone, and 12/26/09 @ 10:36 am via phone. No one has yet to return my call. I see that many others have complained about Protection One as recent as 12/25/09.
If you care about your customers' situations during these times as you stated then call me. I have left my name, phone number and account number several times.
Protection One
USAPlease try again...
#5UPDATE Employee
Tue, December 22, 2009
Ms. A,
I apologize if you were unable to reach me by telephone or email. I urge you to try again, and please leave a message with either a telephone number where you can be reached or an email address. Please, if you respond by email, add "My Protection One Account Number: XXXXXXXXXXXX" to the subject line. This will help to identify your message as legitimate correspondence and not spam. Protection One absolutely understands and appreciates the difficulties that a large portion of our customers are currently experiencing. As such, please try again to reach me at 877-835-3338 or [email protected].
Thank you and I hope you will try again...
Ms. a
Las Vegas,Nevada,
USA
****UPDATE****
#6Author of original report
Mon, December 21, 2009
This is to Susan, the Executive Customer Relations Representative. As per your post you requested I contact you at 877-835-3338 or [email protected]. Everytime I call that number no one answers. I even sent an email to the above email address and have not heard anything. I guess you and your company have a standard response to these complaints just to make your company appear to care. Again.......PROTECTION ONE does not care about their customers!!!!
I have contacted several other entities to look into this matter. Remember.....word of mouth is the worse kind of advertisement.
If you really want to have the opportunity to review my account more closely, call me. I sent you my number via email.
Ms. A
Protection One
USAProtection One Cares
#7UPDATE Employee
Fri, December 18, 2009
My name is Susan, and I am also with Protection Ones Executive Customer Relations team, where our focus is on resolving unique issues that sometimes occur.
At Protection One, we do strive to provide an excellent level of customer service, and I regret learning of the experience you describe here. I would greatly appreciate the opportunity to review your account more closely with you. Could you please contact us anytime between 8:00am and 5:00pm CST Monday through Friday at (877) 835-3338 or at [email protected]? Please be sure to provide your name, contact information or account number. You also may reach us at [email protected] seven days a week.
Thank you for your time. I sincerely hope to hear from you.
