- Report: #976881
Complaint Review: Protection One - Wichita Kansas
Reported By:
Paul -
Kissimmee, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Protection One
800 E Waterman Wichita Ks Wichita, Kansas, United States of America
Phone:
8668062166
Web:
Categories:
Business Rating:
(0)
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Protection One Security company Wichita, Kansas
After a number of years I was persuaded to change from a land line connection to a cell phone connection.It never worked satisfactorily indicating that my home had failed to communicate with the monitoring centre and not resetting automatically the next time it made contact.I was never sure when my home was monitored especially as I am a s****.>
Eventually after many visits by technicians the problem was NEVER resolved
I informed Protection one that their system was not fit for purpose and should be removed from my home and that my contract should be cancelled and my outstanding credit of $746 be returned,
So far after emails and letters to the CEO no acknowledgement or replies.Not the best of customer service.
Eventually after many visits by technicians the problem was NEVER resolved
I informed Protection one that their system was not fit for purpose and should be removed from my home and that my contract should be cancelled and my outstanding credit of $746 be returned,
So far after emails and letters to the CEO no acknowledgement or replies.Not the best of customer service.
2 Updates & Rebuttals
Paul
Kissimmee,Florida,
United States of America
Protection One update
#2Author of original report
Sun, January 06, 2013
At last Protection One have refunded $636.38 of my money.It took its time but I am now satisfied that the matter is closed and I will have no more to do with Protection One.
Nicole Green
wichita,Kansas,
United States of America
Office of the CEO
#3UPDATE Employee
Wed, December 12, 2012
I am so sorry to hear of your issues with your services. Protection is committed to delivering best in class service and it appears we may have failed in your instance. I would love an opportunity to discuss with you. Would you please email me directly at [email protected].
Best Regards,
Nicole Green
Office of the CEO
