Bart Mann
Sedona,#2Author of original report
Tue, December 02, 2008
If you read the company's response to my original complaint, it sounds like they really wanted to try to fix things with their nice, comforting "we're-here-for-you" tone, right? Nope. I called the number listed on their published response, got a recorded message, left messages and did not hear from them -- except to get yet ANOTHER BILL for MORE money. These guys are unbelievable. Please, learn from my experience, and expense, and AVOID PROTECTION ONE as there are much, much better companies out there. I can only hope our weakened U.S. economy serves to purge companies like this who seem to run from reasonable customer service in favor of harassment and short-term billings. Arthur Sedona, Arizona U.S.A.
Stephanie
Wichita,#3UPDATE Employee
Wed, October 22, 2008
Dear Arthur, I am in receipt of your complaint. Thank you for allowing me the opportunity to assist you. Please contact me immediately so I can ensure that your allegations are investigated, as there are comments which do not accurately display our proceedures regarding cancellation. I look forward to hearing back from you and I extend my sincerest apology for any inconvenience you may have experienced while trying to reach a resolution to your concerns. Respectfully, Stephanie Winkler Executive Customer Relations Direct: 316-352-2680 Toll: 877-835-3338 Email: [email protected]