- Report: #752593
Complaint Review: Provo Craft and Novelty - South Jordan Utah
Reported By:
Tonya -
Addison, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Provo Craft and Novelty
10876 River Front Pkwy Ste 600 South Jordan, 84095 Utah, United States of America
Phone:
800.937.7686
Web:
www.provocraft.com
Categories:
Business Rating:
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Provo Craft and Novelty Cricut lost its billing records and its customers credit card information and then sold the newly unpaid accounts to s****.
Report Attachments
Provo Craft, the maker of the Cricut Expression, lost its billing records and its customers credit card information and then sold the newly unpaid accounts to s****..
1 Updates & Rebuttals
PM127
Elk Grove,United States
Issues AFTER Issues
#2General Comment
Tue, March 26, 2019
Worse product! Their "NAMED" item is a well-known defects with the Cricut Air2 yet they refuse to fix it or replace it saying without proof of purchase they cannot do anything!
It's YOUR product, you are the only maker of this machine and name, it's a well-known defect, the SAME issue across the board with the same machine with thousands of customers affected and yet they say if you cannot produce proof of purchase the claim is voided. Whether the machine was gifted, passed down, or purchased, it's YOUR ERROR, your machine defect!
Don't waste your hard earned money on the Cricut Air2, complete waste of money. After awhile the machine is not usable and the company does NOT have a resolution to fix it besides saying if you cannot produce proof of purchase they can't help you so into the dumpster the machine goes!!!!!!!!!!!
What happens if your mother died and passed down the machine to you, how are you supposed to get proof of purchase, go to her grave and ask her for it!?
Makes no sense if the defect is the fault of the company whether you have proof of purchase or not. Such a scam.
