Complaint Review: Public Moving & Storage - Nationwide

This company blows!!!

They are total liars and deceivers.

They possibly worship the devil.

I had a move scheduled from Colorado to Idaho.  I was perfectly clear in what we had to move, and was quoted a price of approximately $2,600 for the complete move including the business packing our items at our home.  Well...Obviously, it sounded to good to be true, but I took the bait.  When the movers arrived, Alex, the foreman quickly announced that we had many more things than we had listed when I spoke to the agent on the phone to make the reservation for the move.  He re-calculated our cost, and the price more than doubled...It went from apprroximately $2,600 to over $5,500.  I was irate but terrified at the same time.  I had already given $649 for a deposit--just to get the movers to come to our house.  I read in the contract that if we opted out of using their service at the time of their arrival, then they would keep the deposit (and we would receive nothing in return).  I was horrified at how things were turning out. 

Next, I spoke with Alex's manager on the phone.  Her name is Angela.  With her quirky Yankee accent, she basically told me and my wife that we were at her mercy.  We could either pony up and give them the money that they were asking for (or they would leavve us stranded).  We had no choice but to comply with their demands because we were due in Idaho in a few days to start our new jobs.  This event quickly eroded some of the sheen that we had been seeing regarding our move and new start in another part of the country.  Well, I rapidly figured out how to gather the money that they were demading and made a wire transfer to their bank to pay half of the 'new' balance due for the move.  Oh, let me interject really fast and state that the company claimed that we had never negotiated a packing service for our things in our home.  Angela and Alex made it clear that we would have to pack all of our belongings before they would load them onto their truck.  They stated that they would be back in a few days to gather our things. 

Well, the next couple of days were pure hell, as my wife and I frantically packed up our things.  We had to leave after that to start our journey to Idaho.  So, we left all of our things in our house in Colorado with no way to watch these agents of Satan to load our things onto their truck.  A few days later, after we arrived in Idaho, we received a phone call from Angela's dispatcher saying that there was a delay in the shipment of our goods.  Apparently, the truck they were going to use had had a mechanical issue.  This caused a delay of about 4 days in the shipment of our things.  I was promised by their company that they would be the ones delivering our items, but when they arrived this morning in Idaho, a different company had our things.  That was bizarre and scarey.  Apparently, Public Moving and Storage had subcontracted our job to a different carrier.  It was a pair of Russians that were operating the semi.  The Russians were shady looking, and I did not trust them.  The driver demanded final payment in CASH before he would unload the truck.  I was fortunately prepared for this and paid the money that had been inflated from the original estimate.   I realize that I probalby do not have much recourse for rectification from this event since I basically paid for evertyhing in cash, but my wife and I were totally victimized by these usurious fat cats.  They know they have people at their mercy, and they certainly do not hesitate to expolit that fact.

I WOULD NEVER RECOMMEND THIS COMPANY TO ANYBODY--NOT EVEN THEIR PRINCE (BEELZEBUB). 

PLEASE HELP YOURSELF AND FIND A MORE REPUTABLE AND RELIABLE COMPANY.  THESE PEOPLE ARE LIARS AND WILL BRING YOU HARM WHEN YOU ARE MOST VULNERABLE AND WEAK.  THEY TAKE ADVANTAGE OF YOU AT THEIR EVERY CONVENIENCE.

Thank you.

nwdwpt