- Report: #1110655
Complaint Review: Public Storage of Honolulu - Select State/Province
Reported By:
Todd Peterson -
Studio City, California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Public Storage of Honolulu
1067 Kapiolani Blvd., Honolulu, HI 96814 Select State/Province, USA
Phone:
1-800-688-8057
Web:
www.publicstorage.com
Categories:
Business Rating:
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Public Storage of Honolulu Public Storage Corp. Pain killers needed when doing business with this company to help with pain in neck, pain in a**! Honolulu Hawaii
First let me start by saying I have been a customer of this location since it was first built. I have spent thousands of dollars keeping items in storage for years and everything has been fine. My most recent experience with Public Storage however has NOT been at all pleasant !
Several people from our law firm had been sharing 2 large units when last year the decision was made that everyone would get their own units. I was not physically located in Honolulu and was unable to move my things into a new unit, so I had to go through a process of renting a unit and getting it setup from California. This was not bad although a bit annoying. The bad part comes when after several months of renting the unit I decided to have my things removed and sent to me here in California.
I called the public storage 800 number and they scheduled a move-out date on the computer. I had my friends in Honolulu go empty out the unit on the move-out date. You would think that would be the end of the story, but not true. This is when my nightmare began with these people.
A girl from this location called to tell me I need to pay my bill. I informed her again at that time that a scheduled move-out had already occurred. She said "we don't pay attention to those move out things". "It only matters when you come in here and tell us." When I explained that my friends in Honolulu had done this and I was unable to physically come in to the store she said that was "too bad" and that I would have to continue paying for the unit. I said I had no intention of continuing to pay for a unit that had been scheduled and moved out of on a certain date. I then asked for the district manager to please call me back and I never heard anything from her at all.
Today I was sitting here enjoying the Christmas festivities with my family and I received a call from a bill collector saying I owe Public Storage $250 in unpaid fees. Are they for real??? They really think they are going to prevail on this? There are laws protecting consumers both at the state and the federal level regarding this very issue. I am NOT AT ALL A HAPPY CUSTOMER !! I WILL NEVER USE PUBLIC STORAGE AGAIN !!! EVER !! And I would like to say to Public Storage PLEASE PLEASE take me to court !!!! I want you to sue me !! Let me tell the court of your disgusting and deceptive business practices !!!
2 Updates & Rebuttals
Todd Peterson
Studio City,California,
No long term contract
#2Author of original report
Fri, December 27, 2013
The WRITTEN contract states I only inform them of my intended move-out 3 business days in advance. I gave them MUCH longer than 3 business days. I scheduled the move-out with the customer service reps 29 days in advance !
Ken
Colorado,I have a question....
#3Consumer Comment
Fri, December 27, 2013
What does your WRITTEN storage contract say about cancelling the storage unit? Ask a knowledgeable lawyer in your firm to read/explain it to you.
