- Report: #1418224
Complaint Review: Pura Vida Bracelets - La Jolla California
Reported By:
Linda -
CRANBERRY TWP, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Pura Vida Bracelets
1025 Prospect Street La Jolla, 92037 California, United States
Phone:
858-232-4945
Web:
puravidabracelets.com
Categories:
Business Rating:
(0)
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Pura Vida Bracelets One of Many Unhappy Black Friday Customers La Jolla California
I placed a $100 order for bracelets on Black Friday and received my package on December 1. Half of the order was correct; the other half was not. I also received a handful of items I did not order. I immediately called and a recording came on asking me to leave my name and number. That was almost three weeks ago, and to date no one has returned my call.
I then contacted Pura Vida via email and corresponded with them for a number of days to try to straighten out my order. Unfortunately, my missing items were out of stock, so I was asked to pick out replacement items or receive a refund. I chose the refund and on December 14th was credited $41 for the items I did not receive.
One of the missing items was a vanilla snowflake bracelet, which i really wanted. I also ordered a gray snowflake bracelet and did not receive that one either. Because the vanilla snowflake was available, they were going to send it out to me at no charge. They filled the order and sent me a copy of the invoice via email and right away I noticed it was not correct. The invoice showed they were shipping a vanilla butterfly bracelet. I immediately responded via email and said the order is not correct. I never received a response and today I received the package. Lo and behold, it was not the snowflake bracelet, or the butterfly bracelet but a key charm bracelet that I don't want. At this point, can't anybody read or fill an order correctly for one lousy item??
I have corresponded on Facebook with a number of other people who are experiencing problems with their Black Friday orders. People are saying they have received incorrect invoices and orders, non-shipment of items and tracking numbers provided to them are invalid. Many people ordered the items for Christmas gifts and are saying how disappointed they are and will never order from Pura Vida again. These people feel they have been taken advantage of and some are contacting their bank to dispute the charges.
I'm not sure how or why Pura Vida is getting away with shipping incomplete and incorrect orders, not returning phone calls or responding to emails. They are careless, sloppy, nonresponsive and not reliable. Their company practices are unacceptable and this is no way to run a company or treat their customers!
BUYER BEWARE!!
